Coinepay | How to Pay for Getty Images with a Coinepay Virtual Card

You can use a Coinepay virtual card to attempt a Getty Images checkout for an individual file or an UltraPack. Getty also offers subscription and team purchasing arrangements, but their payment process may differ. This guide walks through account setup, checkout and the checks to make if your card is declined. Card acceptance remains subject to Getty Images’ checkout and payment checks.

What you need before checkout

A verified Coinepay account. Register through Coinepay and complete identity verification before using card services. Coinepay issues a virtual card with a card number, expiry date and CVV; you can manage it in the self-service dashboard or mobile app.
Your real Getty Images account details. Getty’s registration form asks for your name, company name, job title, company email, username, telephone number and password. Enter accurate information rather than details chosen to pass a payment check.
Enough available funds. Check the amount Getty shows at checkout, including any applicable taxes, before trying to pay. Check your available card funds in Coinepay and leave room for any currency conversion or other amount shown to you. For questions about card funding or charges, consult the Coinepay app or Coinepay support.
Real billing details. Use the billing name and address associated with your payment details. If you are unsure what to enter, confirm the appropriate details in Coinepay or ask support rather than inventing an address.

You can also manage Coinepay through its iOS app or Android app. Service availability varies by jurisdiction; use Getty Images and Coinepay only where you are eligible to do so.

Choose the right Getty Images purchase

For one image or video, Getty Images lets you add an eligible file to your cart and buy it individually. If you expect to download several eligible files, review UltraPacks, Getty’s prepaid downloads. Its pricing page groups UltraPacks by Small images or low-resolution video, Medium images, and Large images or HD or 4K video. The listed quantity options are Single, 5-pack, 10-pack and 15-pack. An UltraPack is purchased upfront and then selected when you download an eligible file.

Check the file’s license and the size you need before choosing a pack: a lower-priced tier is not necessarily appropriate for every project or file. Prices vary by region, so review Getty Images’ official plans-and-pricing page and the final checkout total rather than relying on an older price. If you are buying for a team, Premium Access is a customizable annual, capped-download agreement; Getty directs customers to Sales for that arrangement instead of publishing a standard checkout price.

How to register and pay for a Getty Images file or UltraPack

Create or open your Getty account. On the Getty Images site, choose Sign in, then Register if you need an account. Complete the displayed form with your real name, company name, job title, company email, username, telephone number and password. If you already have an account, sign in instead.
Select what you are buying. For an individual file, open its product page, confirm the appropriate license and file option, and add it to your cart. For prepaid downloads, open Getty Images’ plans-and-pricing page and choose an UltraPack size tier and quantity that fit your intended downloads.
Review the order. Check the license, quantity, billing country, currency, taxes and total displayed by Getty. If the order is for a company account, make sure you are using the correct account and purchasing arrangement. Company credit terms are a separate arrangement that requires Getty’s assistance to set up or associate with a company account.
Enter your card information. If Getty presents a card-payment option for your order, enter the Coinepay virtual card number, expiry date and CVV. Supply your genuine billing information as requested. Do not change your country or address merely to try to make a payment go through.
Complete any payment verification. Follow the instructions shown by Getty, its payment processor or Coinepay if an authentication step appears. Keep the checkout open until you see whether the payment succeeds; do not repeatedly submit the order if the result is unclear.
Confirm the purchase and download. Check that Getty displays an order confirmation before treating the purchase as complete. For an individually purchased file, select Download after checkout. If you bought an UltraPack, select that pack when downloading an eligible file. Keep the receipt and order details in case you need help later.

A Getty Images subscription or negotiated Premium Access agreement may use a different purchase flow. Review the offer’s terms and payment instructions before entering a card or agreeing to a term; do not assume that buying an UltraPack starts a subscription.

If Getty Images declines your card

A decline does not, by itself, identify which party rejected the transaction. Start with the message shown at checkout, then check whether your Coinepay dashboard shows a corresponding attempt. Avoid repeated retries while you investigate, especially if you cannot tell whether an order was placed.

Insufficient available funds

Compare your available card funds with the final Getty checkout amount, not just the advertised file or pack price. Taxes or a currency difference can make the amount payable different from the initial listing. If funds are insufficient, add funds using the options available to you in Coinepay and check the updated balance before making one new attempt. Check the app or contact Coinepay support for funding questions.

Billing name or address mismatch

Recheck the spelling, postal code and country entered at Getty checkout against your real billing details. For an existing personal Getty account, card and billing details can be updated in the account profile. Getty says company-account billing changes require contacting Getty Images. If you are unsure which billing details apply to your Coinepay card, ask Coinepay support; do not substitute a different person’s address.

3-D Secure or another authentication step

If an authentication prompt appears, complete it using the instructions provided for that transaction. A cancelled prompt, expired session or interrupted connection can prevent checkout from finishing. Return to Getty and check for an order confirmation before trying again. If verification repeatedly fails or never arrives, note what the screen shows and contact Coinepay support; Getty support may also need to check the attempted order.

Merchant region or payment checks

Getty may assess the account, billing country and payment details during checkout. Make sure your Getty account information, selected country and billing details accurately reflect your situation. Getty’s terms say credit-card payments from residents of New Zealand, Japan, Malaysia, India, the UAE, Hong Kong, Singapore and Thailand are processed through a European acquirer; that describes processing, not a ban on purchases from those places. If the checkout rejects your card after your details are correct, ask Getty which payment requirement applies and contact Coinepay support to check the attempted transaction. Do not use a VPN or a false address to get around a region check.

Manage the payment after purchase

For a personal Getty account, review or change stored card and billing information in your account profile. Contact Getty Images for company-account billing changes. Getty’s terms say its payment processor may refresh stored card details through an account-updater service, but you should still check the payment method associated with your account yourself. Getty’s license terms also say a subscription may be deactivated if a transaction cannot be completed with the supplied payment information.

Pay particular attention to whether you have made a one-time purchase or entered a subscription agreement. Getty’s license agreement says subscriptions generally cannot be cancelled before the term ends, with specified exceptions. It provides an unused-subscription cooling-off exception of 14 days in the UK and EU or seven days in Brazil, as well as cancellation rights required by applicable local law. Auto-renew can be turned off in account settings. For Premium Access, the company billing contact can review and change auto-renew on the account overview page; whether it renews depends on the agreement type and billing country.

If you bought the wrong item, contact Getty promptly and keep the order date and download history. Getty’s agreement says an unused individual-file or UltraPack order may qualify for cancellation and a full refund if requested within 30 days, subject to its terms; other Getty help text describes a shorter window for certain mistaken downloads. Research, service and subscription fees have different refund treatment under the agreement. Confirm the rule that applies to your order with Getty before relying on a refund.

Get your Coinepay virtual card: Sign up · App Store · Google Play · Customer support

FAQ

Can I buy a Getty Images UltraPack with a Coinepay virtual card?

You can enter your Coinepay virtual card if Getty offers card payment at checkout. Approval depends on Getty’s payment checks and the transaction.

Where do I change my card details on Getty Images?

For a personal account, update card and billing details in your account profile. For company-account billing changes, contact Getty Images.

What should I do if my Getty Images payment is declined?

Check available funds, the final checkout amount, your real billing details and any authentication prompt. If it still fails, ask Getty about its payment requirements and contact Coinepay support about the attempt.

Does buying an UltraPack start a Getty Images subscription?

An UltraPack is an upfront purchase of prepaid downloads. Review the order terms before paying; subscriptions and Premium Access agreements have separate terms.

How to Pay for Getty Images with a Coinepay Virtual Card