Coinepay | How to Send Money to Bancolombia a la Mano from Abroad

If you need to send money to someone in Colombia who used Bancolombia a la Mano, there is an important change to know about before you start. Bancolombia has reported that the a la Mano app operated until June 30, 2025, and that these low-value deposits (depósitos de bajo monto) have been progressively cancelled. A cancelled deposit cannot receive money. This guide explains how to check what your recipient uses today and how to send to them with Coinepay Global Remittance.

Where Bancolombia a la Mano was used

A la Mano was a product of Bancolombia S.A. in Colombia, so payouts settle in Colombian pesos (COP). It was a simplified mobile deposit identified by the holder's phone number rather than a long bank account number. Because the product is being wound down, many former holders have moved to Nequi or to a standard Bancolombia savings account. Moving to Nequi does not keep the old a la Mano product number, so you cannot assume the number you used before still works.

The practical first step is to ask your recipient what they now use to receive money. Do not rely on an old number simply because a payout list still shows "a la Mano" somewhere — whether any particular uncancelled legacy deposit still accepts an incoming transfer today is not something you can confirm from the outside.

What to confirm with your recipient first

Before you create a transfer, message your recipient and get clear answers:

Which product do they use now? A live Nequi account, a Bancolombia savings account, or another Colombian bank account.
The exact routing detail. For Nequi, this is their 10-digit Colombian mobile number without any extra leading digit. For a savings account, it is the full account number and the bank name. For transfers using Colombia's Bre-B system, it is their registered Llave (key).
Their full legal name exactly as registered with the receiving institution.
Whether their account is active and verified. A former a la Mano holder should confirm the new product is open and able to receive money.

If your recipient still has a balance sitting in a closed a la Mano deposit, that is a separate matter: Bancolombia says a former customer can collect an unwithdrawn balance at a physical branch with their original identity document, with no stated deadline. That is not something a cross-border transfer can do for them.

Sending to Colombia with Coinepay, step by step

Coinepay Global Remittance supports bank account deposits and mobile wallet payouts. Once you know your recipient's current, active product, the flow is the same:

Register and verify your identity. Create an account at Coinepay and complete KYC. Transfers are subject to identity verification, sanctions screening and local regulations before they can be sent.
Start a new transfer. Open the Coinepay app (iOS or Google Play) or the dashboard and choose to send money.
Select Colombia and the payout method. Choose Colombia as the destination and COP as the payout currency, then pick the method that matches your recipient's active product — a mobile wallet payout for a live Nequi account, or bank account deposit for a Bancolombia or other savings account.
Enter the recipient details. Type the registered phone number or account number and the full name exactly as held by the receiving institution. Double-check every digit.
Review the rate and fees. Coinepay shows the exchange rate, fees and the amount your recipient will receive before you confirm, along with an estimated arrival time. Read this screen carefully.
Confirm. Approve the transfer. You may be asked for supporting documents, such as the purpose of the transfer or the source of funds — this is a normal part of compliance.
Track the status. Every transfer has status tracking in the app, so you can follow it from sent to delivered.

How fast and how the recipient sees it arrive

Coinepay transfers can arrive in as little as 10 minutes, but the actual time depends on the payout method and the destination country; the estimate shown before you confirm is your best guide for a specific transfer. When funds reach a mobile wallet such as Nequi, the recipient typically sees the balance and a notification in their app; for a bank account deposit, the money appears in the account with the sender reference. Ask your recipient to confirm receipt so you both know it completed.

Troubleshooting

Wrong number or sent to a closed a la Mano deposit

If a payment to an old a la Mano number is rejected, it may be because that deposit was cancelled. Do not keep retrying the same number. Ask the recipient for their new product details — for Nequi, their 10-digit mobile number without the old extra digit — and send again to the correct destination.

Name mismatch

Colombian institutions check that the name matches the account holder. If the name you entered does not match, the payout can be held or returned. Re-enter the recipient's full legal name exactly as registered and correct any spelling before resending.

Wallet limit reached

A Colombian low-value deposit, including Nequi's, has monthly movement limits set by the provider; reaching an incoming or outgoing limit can block further movements until the next month. If a credit cannot be applied for this reason, your recipient may need to wait or use a different account. Coinepay shows your own sending details before you confirm — check the app for any limits that apply to you.

Unverified wallet

An account that has not completed its provider verification may not be able to receive. Ask your recipient to finish verifying their wallet or account with their provider, then try again.

Frozen or attached balance

Bancolombia notes that an attached, frozen balance cannot be moved pending the relevant authority's decision, and a security block can impede a move to Nequi. If your recipient reports a hold like this, it must be resolved with their institution — a new transfer will not override it.

Compliance review

If your transfer is placed under review, respond promptly to any request for documents about the purpose or source of funds. Never split a transfer, route it through a third party, or try to work around checks — doing so can cause delays or cancellation. Reach out to Coinepay support if you need help.

A note on who you can send to

Coinepay screens all customers and counterparties against sanctions lists and does not serve sanctioned persons or residents of jurisdictions under comprehensive sanctions. Colombia is fully supported, so an ordinary transfer to a verified recipient there is straightforward once you confirm their current, active product.

Before you send: a quick checklist

Confirmed the recipient's current, active product (not a closed a la Mano deposit).
Correct 10-digit mobile number or full account number, with no leftover extra digit.
Full legal name exactly as registered.
Reviewed the rate, fees and estimated arrival shown in the app.
Ready to provide purpose or source-of-funds documents if asked.

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FAQ

Can I still send money to a Bancolombia a la Mano account in 2026?

Bancolombia reports that the a la Mano app operated until June 30, 2025 and that these deposits have been progressively cancelled; a cancelled deposit cannot receive money. Ask your recipient which product they use now — often a Nequi or Bancolombia savings account — and send to that instead.

What details do I need from my recipient?

Their current, active product and its routing detail: for Nequi, the 10-digit Colombian mobile number without any extra leading digit; for a savings account, the full account number and bank name. Always include their full legal name exactly as registered.

What currency and country does the payout settle in?

Payouts go to Colombia and settle in Colombian pesos (COP). Coinepay shows the exchange rate, fees and the amount the recipient receives before you confirm the transfer.

How fast will the money arrive?

Coinepay transfers can arrive in as little as 10 minutes, but the actual time depends on the payout method and destination country. The app shows an estimated arrival time before you confirm.

What should I do if a transfer to the old a la Mano number is rejected?

A rejection often means that deposit was cancelled. Don't retry the same number. Ask the recipient for their new product details and resend to the correct active account, and contact Coinepay support if you need help.

How to Send Money to Bancolombia a la Mano from Abroad