EVENTIM is a ticketing platform for concerts, festivals, theatre and sporting events across its regional shops (for example eventim.com for the US, eventim.co.uk for the UK, eventim.de for Germany and eventim.ca for Canada). There is no monthly subscription to buy tickets: you pay per event, and the ticket price plus any booking, service, processing or delivery fees are shown before you confirm your order. This guide explains how to pay for EVENTIM tickets using a Coinepay virtual card and what to do if a payment is declined.
What you need before you start
- A verified Coinepay account. Register at the Coinepay sign-up page and complete identity verification (KYC) before you try to use a card.
- A Coinepay virtual card with its card number, expiry date and CVV, which you can view in the Coinepay app (iOS / Android) or the web dashboard.
- Enough available balance on the card to cover the ticket price and all fees shown at checkout.
- Your real billing details — the name and billing address linked to your Coinepay card — because EVENTIM may refuse orders where billing details do not match.
- An EVENTIM account. On the US shop a purchase requires an account; on the German shop registration is optional and the customer account is free.
EVENTIM's regional shops are tied to their region: the US shop sells tickets to US events and the Canadian shop to Canadian events, and both warn that access or purchases from outside their respective countries may not be appropriate or available. Use your real details and the shop that matches the event — never try to disguise your location or identity.
Which card brands EVENTIM accepts
Accepted payment methods vary by shop and even by event, and the available options are shown at checkout. Based on EVENTIM's own help pages:
- US and Canada: credit card — Mastercard, Visa, American Express, Diners Club or Discover — and PayPal. An individual event may offer fewer methods, as indicated at checkout.
- Germany: depending on the event and order, methods can include SEPA direct debit, credit card, PayPal, Wero, advance bank transfer, invoice payment and instalments. Invoice and instalment options are not offered on every event and require a successful Klarna credit check. A Berlinale-specific FAQ lists Mastercard, Visa and American Express for card payments.
- UK: the complete card-brand list is not spelled out in the general purchase terms; the UK privacy notice discusses Visa, Mastercard and PayPal processing.
Because EVENTIM does not state whether it accepts every type of card, and whether a specific card works can depend on the card brand and the issuing region, it is worth confirming your details before you buy. Contact Coinepay support if you want to check that your card meets a merchant's requirements before you check out.
Step-by-step: paying for EVENTIM with your Coinepay card
- Open the correct EVENTIM shop for the country where the event takes place, and sign in to (or create) your EVENTIM account.
- Find your event and select the number and category of tickets you want. The ticket price and any processing, service and delivery charges are identified before you commit.
- Choose a delivery method (for example mobile ticket or print-at-home) if the event offers more than one; some options carry a fee that is shown at this point.
- Go to checkout and select the card payment method. Where EVENTIM lists specific brands, pick the one that matches your Coinepay card.
- Enter your Coinepay card details exactly as shown in the app: the 16-digit number, expiry date and CVV, together with the cardholder name and billing address linked to the card.
- Complete 3-D Secure if prompted. Card transactions may require issuer authentication; approve the step through the Coinepay app or the method shown so the payment can be authorised.
- Submit the order. On the German shop, clicking “buy” submits your offer, and the contract is concluded when EVENTIM issues an order or transaction number. On the US shop, an order is final when EVENTIM issues its order confirmation.
- Check for confirmation. If no confirmation appears or you see a checkout error, open your EVENTIM account order history — on the German shop this is “My EVENTIM” — to see whether the order actually went through before you retry, so you avoid paying twice.
Tip: dedicated cards for easier tracking
Coinepay lets you create more than one virtual card and set custom spending limits. If you buy tickets often, you can keep a card just for EVENTIM and top it up to the amount of the order you plan to make. That makes it easy to see each charge on your statement and keeps the balance predictable. EVENTIM's US privacy information notes that a card can be stored for future transactions, with full card data held by the payment processor rather than EVENTIM itself.
Troubleshooting: why an EVENTIM card payment is declined
EVENTIM's US help advises customers whose payment fails to check the card's billing address, number, expiry and security code, then contact their bank if the problem continues. Its terms also allow it to refuse an order for mismatched billing details or suspected fraud. Work through these common causes:
Insufficient balance
The card must cover the ticket price plus all fees shown at checkout. Open the Coinepay app, confirm your available balance against the final total (including any booking or delivery charge), and top up if needed before retrying.
Billing address or card detail mismatch
Re-enter the card number, expiry and CVV carefully, and make sure the billing name and address match exactly what is on file for your Coinepay card. A mismatch is one of the reasons EVENTIM may reject a payment.
3-D Secure not completed
If the authentication prompt does not appear or times out, make sure notifications are enabled for the Coinepay app, keep the app ready during checkout, and complete the verification promptly when asked. Then submit the order again.
Merchant region checks
EVENTIM's regional shops expect orders that match their country, and whether foreign billing addresses and cards are accepted by country is not published. Use the shop for the event's country with your genuine details. If a card is declined on region grounds, do not try to work around the check — contact EVENTIM about the event and ask Coinepay support whether your card is suitable.
Still declined?
Check your EVENTIM order history first to confirm nothing was charged, then message Coinepay through the support channel or Telegram. Coinepay can tell you whether an authorisation reached the card; EVENTIM or the event organiser can explain any merchant-side refusal.
Refunds and cancellations to be aware of
Ticket sales are generally final. Policies differ by shop: on the US shop, for a cancelled event that is not rescheduled, EVENTIM refunds the ticket purchase price to the original payment method after it receives promoter funds, and may retain permitted fees. On the UK shop, cancellation, a qualifying reschedule or a material change may permit a face-value-only refund excluding fees, and you should notify EVENTIM as soon as possible and no later than 28 days after the change. In Germany, confirmed ticket orders have no general change-of-mind cancellation right, and the organiser sets the return conditions for a cancelled or postponed event. Because refunds normally return to the original card, keep the Coinepay card you paid with open so a refund can be received.
A note on prices
EVENTIM tickets are priced per event, not by a plan, and fees vary by event, region and delivery choice. At the time of writing (October 2026) no single nationwide ticket price or fee was confirmed for the US, UK, German or Canadian shops, so always rely on the total EVENTIM shows you at checkout and on the official EVENTIM pages for your region.
Get your Coinepay virtual card: Sign up · App Store · Google Play · Customer support
FAQ
Does EVENTIM accept virtual cards?
EVENTIM accepts credit cards (brands vary by shop, for example Mastercard, Visa and American Express in the US and Canada) and does not publicly state whether every card type is accepted. Enter your Coinepay card details at checkout, and contact Coinepay support if you want to confirm your card is suitable before buying.
Do I need an EVENTIM account to buy tickets?
On the US shop a purchase requires an account. On the German shop registration is optional and the customer account is free, with orders visible under 'My EVENTIM'. Use the shop matching the event's country and your real details.
Why was my Coinepay card declined on EVENTIM?
Common causes are insufficient balance, a billing address or card detail mismatch, an incomplete 3-D Secure step, or a regional check. Verify the card number, expiry, CVV and billing address, top up if needed, complete authentication, and check your order history before retrying.
Will I get a refund to my Coinepay card if an event is cancelled?
Sales are generally final, but for a cancelled event refunds normally go back to the original payment method after conditions set by EVENTIM or the organiser are met. Rules differ by shop (for example face-value-only in the UK), so keep the card you paid with open.
Can I use the US EVENTIM shop for an event in another country?
EVENTIM's regional shops are tied to their country — the US shop sells US events and the Canadian shop Canadian events. Use the shop for the event's location with your genuine billing details rather than trying to bypass region checks.
