Coinepay | How to Send Money to TrueMoney Wallet from Abroad

TrueMoney Wallet is a popular mobile wallet in Thailand, where balances are held in Thai baht (THB) and used for everyday payments, top-ups and transfers. If you have family, friends or business partners in Thailand, you can send a cross-border transfer with Coinepay Global Remittance and have the money delivered straight to their TrueMoney Wallet. This guide explains what you need from the recipient, how to set up the transfer in the Coinepay app, and what to do if something goes wrong.

Before you start

To use Coinepay you first need an account. Register at Coinepay, complete identity verification (KYC), and install the app from the App Store or Google Play. Everything is managed from the 24/7 self-service dashboard and the mobile app. Transfers are subject to identity verification, sanctions screening and local regulations, and Coinepay may ask for supporting documents such as the purpose of the transfer or your source of funds.

Coinepay can send to every country and region except those under comprehensive sanctions. Thailand is a supported destination, and TrueMoney Wallet is a mobile wallet payout option where available.

What you need from the recipient

A TrueMoney Wallet is identified by the Thai mobile number the recipient registered it with, so accuracy here matters more than anything else. Ask your recipient for:

The registered TrueMoney Wallet mobile number (the Thai phone number linked to their wallet), or the account ID shown in their TrueMoney app.
Their full name exactly as it appears on their TrueMoney account. The name you enter should match their registered name character for character.
Any additional field the Coinepay app requests for the Thailand wallet corridor at the time you send.

It is worth asking the recipient to open their TrueMoney app and read the number and name directly, rather than typing them from memory. A single wrong digit sends the money to a different wallet.

Recipient wallet limits and verification levels

TrueMoney Wallet accounts come in verification tiers — a basic level and an advanced (fully verified) level — and the amount a wallet can receive and hold depends on that level. A wallet on the basic tier accepts smaller incoming amounts than one that has completed advanced verification. If your transfer is larger, or if the recipient tops up frequently, ask them to confirm their wallet is advanced-verified and has room to receive before you send. TrueMoney sets these limits, they can vary by customer and can change, so the recipient should check their own limit inside the TrueMoney app. Coinepay has no control over the receiving wallet's limits.

Step by step: send to TrueMoney Wallet with Coinepay

Open Coinepay and start a new remittance. Go to the Global Remittance section of the app or dashboard and choose to send money.
Select Thailand as the destination. Choose Thailand, then set the payout method to mobile wallet and pick TrueMoney Wallet from the list of supported wallets.
Enter the recipient details. Type the registered TrueMoney mobile number (or account ID) and the recipient's full name exactly as registered. Double-check every character before continuing.
Enter the amount and review the quote. Coinepay shows the exchange rate and fees clearly before you confirm, along with the estimated arrival time for this corridor. Review the amount your recipient will receive in THB.
Provide any required information. You may be asked for the purpose of the transfer or your source of funds as part of compliance screening. Enter accurate, truthful details.
Confirm and pay. Once you are happy with the rate, fees and recipient details, confirm the transfer and fund it from your Coinepay balance or chosen funding method.
Save the confirmation. Keep the transfer reference so you can track it and share it with the recipient if needed.

How fast does it arrive?

Transfers can arrive in as little as 10 minutes, but the actual delivery time depends on the payout method and the destination country. The estimated arrival time for your specific transfer is shown in the Coinepay app before you confirm, so check that figure rather than assuming a fixed speed.

Tracking the transfer

Every Coinepay transfer has status tracking. Open your transfer history in the app to follow its progress from submitted, through processing, to paid out. Note that once a payout provider has accepted a transfer, there can still be a short gap before the funds actually land in the recipient's wallet, so give it a little time before raising an issue. If the status does not update as expected, contact Coinepay support with your reference number.

How the recipient sees the money arrive

When the payout completes, the amount is credited to the recipient's TrueMoney Wallet in Thai baht and appears in their wallet balance. They will typically see a notification and a new entry in their TrueMoney transaction history. There is nothing extra for them to claim — the money is simply available to spend, transfer or withdraw according to TrueMoney's own rules.

Troubleshooting

Wrong phone number or account ID

If you entered a number that does not exist, the transfer should not complete to a real wallet. Contact Coinepay support immediately with your reference so they can investigate. If a number exists but belongs to the wrong person and the payout has already been credited, it may not be reversible — which is why checking the number before you confirm is so important.

Name does not match

If the recipient name you entered does not match the name registered on the TrueMoney Wallet, the payout can be held or rejected. Ask the recipient to confirm their registered name exactly and, if a transfer is returned for this reason, correct the details and send again.

Wallet limit reached

If the recipient's wallet has hit its receiving or balance limit, the payout may fail or bounce back. Ask the recipient to check their wallet limit and available room in the TrueMoney app before you retry.

Unverified or inactive wallet

A wallet that has not completed the required TrueMoney verification, or that is inactive, may be unable to receive the transfer. Ask the recipient to complete verification and confirm the wallet is active, then try again.

Compliance review

Coinepay screens all customers and counterparties against sanctions lists and may pause a transfer for a compliance review, sometimes requesting documents about the purpose or source of funds. Respond promptly with accurate information to help the transfer proceed. Do not split a transfer into smaller amounts, use a third party, or try any other way to avoid these checks.

Need help?

If you are unsure whether TrueMoney Wallet payout is available for your situation, or you need help with a pending transfer, reach out through Coinepay support or the Coinepay Telegram. You can also learn more about the service on the Coinepay site.

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FAQ

What details do I need to send money to a TrueMoney Wallet?

You need the recipient's registered TrueMoney Wallet mobile number (or account ID) and their full name exactly as it appears on their TrueMoney account. Ask them to read these directly from their TrueMoney app to avoid errors.

Which country and currency is TrueMoney Wallet used in?

TrueMoney Wallet is used in Thailand and holds balances in Thai baht (THB). When you send with Coinepay, select Thailand as the destination and TrueMoney Wallet as the mobile wallet payout method.

How fast will the money reach the TrueMoney Wallet?

Transfers can arrive in as little as 10 minutes, but the actual time depends on the payout method and destination country. Coinepay shows the estimated arrival time before you confirm the transfer.

What if I enter the wrong phone number or the name does not match?

A nonexistent number should stop the payout; contact Coinepay support right away. A name that does not match the registered wallet can cause the payout to be held or rejected, so correct the details and resend. Always verify both before confirming.

Why might my transfer be held for review?

Coinepay screens all transfers for identity verification, sanctions and local regulations, and may ask for documents such as the purpose or source of funds. Provide accurate information promptly, and never try to avoid these checks.

How to Send Money to TrueMoney Wallet from Abroad