Coinepay | How to Send Money to bKash from Abroad

To send money from abroad to someone’s bKash account in Bangladesh, select Bangladesh and the bKash mobile-wallet payout option in Coinepay Global Remittance, if that option is available for your transfer. You will need the recipient’s bKash-registered mobile number and full registered name. Check both carefully before confirming: a wrong number or name can prevent the payment from reaching the intended account.

What is a bKash remittance?

bKash is a mobile wallet used in Bangladesh, where the local currency is the Bangladeshi taka (BDT). bKash calls money received from abroad Remittance. That is different from Send Money, its service for transfers between bKash users within Bangladesh. If you are sending from another country, use an international remittance flow rather than instructions for a domestic bKash Send Money payment.

The destination for this payout is a registered bKash Account. The account number is the recipient’s 11-digit Bangladeshi mobile number. The recipient should confirm the number from their own bKash account rather than asking you to rely on an old message, a contact saved under their name, or a number supplied by someone else.

Details to get from the recipient before you start

Full name as registered with bKash: Ask the recipient to provide the name on their account, including its spelling. Do not substitute a nickname or the name you have saved in your phone.
bKash account number: Get the 11-digit Bangladeshi mobile number registered to that account. Read it back or have the recipient check it in writing before you submit it.
Confirmation that the account is active and registered: An international remittance needs a valid recipient account. Do not assume that a payment to an unregistered number will work like a domestic bKash Send Money payment.

Keep the recipient’s details private and enter them only in the transfer flow. If Coinepay requests additional information for the destination or a compliance review, provide accurate information through its app or support channels. Use your real identity and the recipient’s real account details throughout.

How to send to a bKash account with Coinepay

Sign in to Coinepay. Open the Coinepay mobile app or self-service dashboard. If you are new, register and complete the identity verification requested for your transfer.
Start a Global Remittance transfer. Choose the option to send money abroad and select Bangladesh as the destination. Enter the amount you intend to send, following the prompts shown in the app.
Choose the payout method. Select bKash under mobile-wallet payout if it appears for your route. Coinepay also supports other payout methods, but selecting a bank deposit or cash pickup would not send the money directly to the recipient’s bKash wallet. If bKash is not offered, do not select a different method and assume it will credit the wallet; check the available options or contact Coinepay support.
Enter the recipient’s details. Supply the bKash-registered 11-digit mobile number and the recipient’s full name exactly as registered. Complete any other fields the app requires. Compare the number and name with what the recipient gave you before moving on.
Review the transfer. Check the destination, payout method, recipient details and amount. The exchange rate and fees are shown in the app before you confirm. Review the displayed details rather than relying on an earlier quote or on bKash’s separate domestic Send Money information. The app also shows the estimated arrival time before confirmation.
Confirm and track it. Submit the transfer only when the details are correct. Follow its status in Coinepay’s transfer tracking, and keep the transfer reference available if you need help.

Coinepay transfers can arrive in as little as 10 minutes, but the actual delivery time depends on the payout method and destination country. Use the estimated arrival time displayed for your transfer in the app, and check its status if the recipient has not yet seen the funds.

How the recipient sees the money arrive

Once a transfer is successfully credited, the recipient should check their bKash account balance and transaction history for an incoming Remittance. They should not look for a domestic Send Money transaction from your personal bKash account. If they receive an account notification, they can compare it with the activity shown in their own bKash account; a forwarded message or screenshot alone is not proof that the wallet was credited.

Ask the recipient to check the account associated with the exact mobile number you entered. If Coinepay shows the transfer as complete but the recipient cannot find it, first compare the submitted number and registered name with their account details. Then contact Coinepay support with the transfer reference. The recipient can also contact bKash about their wallet; bKash lists 16247 as its helpline.

Wallet eligibility, verification and limits

The recipient needs a registered, valid bKash account to receive a remittance. bKash checks the account details and applies its rules for incoming remittances, including the applicable transaction amount and wallet conditions. Confirm that the recipient’s account is available for this type of receipt before sending, particularly if they have been asked to complete or update their account verification.

Wallet rules for an international remittance are not the same as the limits and charges for bKash’s domestic Send Money feature. An incoming remittance can also affect what other types of payments the wallet may receive when its balance is high. If the recipient is unsure whether their account can accept the payment, they should check bKash’s current remittance and account-limit guidance or ask bKash directly. Review any amount restrictions displayed in Coinepay before confirming rather than assuming a previously successful transfer means a new one will be accepted.

Troubleshooting a bKash payout

Wrong mobile number

If you spot a wrong digit before confirmation, go back and correct it. If you have already confirmed, check the transfer status and contact Coinepay support promptly with the reference and the number you entered. Do not submit a second transfer merely to correct the first while its outcome is unclear. Support can explain the available next steps based on its status; a correction or return should not be assumed.

Recipient name does not match

Ask the recipient to check their full bKash-registered name, then compare it with the name on the transfer. A nickname, omitted name or spelling difference can interfere with recipient validation. If the transfer is already pending, contact support rather than trying different versions of the name through repeated payments.

Wallet limit reached or account not verified

A payout may not proceed if it falls outside the applicable remittance rules or the recipient’s account is not eligible to receive it. The recipient should check their current bKash account status and follow bKash’s legitimate verification or account-support process. You can also review any message in Coinepay’s transfer tracking and ask support what is needed. Do not send to another person’s wallet to bypass an account restriction.

Transfer is under compliance review

Cross-border transfers are subject to identity verification, sanctions screening and local regulations. Coinepay may request documents or information about the purpose of a transfer or the source of funds. Respond through the requested channel with accurate information and monitor the transfer status. Coinepay does not serve sanctioned persons or residents of jurisdictions under comprehensive sanctions. If a transfer cannot proceed, support can advise you on its status and the next steps available.

For help with the Coinepay transfer itself, use Coinepay support. For questions about whether the recipient’s bKash wallet is registered, verified or able to receive remittances, the recipient should contact bKash.

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FAQ

What bKash details do I need to send money from abroad?

Get the recipient’s 11-digit Bangladeshi mobile number registered as their bKash account number and their full name exactly as registered with bKash.

Will the money arrive as a bKash Send Money payment?

No. bKash describes money received from abroad as Remittance. Its domestic Send Money service is separate.

Where can I see the exchange rate and fees?

Coinepay shows the exchange rate and fees in the app before you confirm the transfer.

What should I do if I entered the wrong bKash number?

If you have not confirmed, correct it before submitting. If you have confirmed, check the transfer status and contact Coinepay support promptly with the transfer reference; do not assume it can be corrected or returned.

Why has the recipient not received the transfer?

Check Coinepay’s transfer status and confirm the submitted number and registered name. Wallet eligibility, account limits or a compliance review may also affect the payout. Contact Coinepay support with the transfer reference if you need help.

How to Send Money to bKash from Abroad