Coinepay | How to Send Money to Djamo from Abroad

To send money from abroad to someone who uses Djamo, start by checking whether Djamo appears as a payout option for the recipient’s country in Coinepay Global Remittance. Get the recipient’s details exactly as registered with Djamo, review the exchange rate and fees in the app, and confirm only after checking the payout information. Availability depends on the destination and the options shown for your transfer.

Where is Djamo used, and what currency should you select?

Djamo is used in Côte d’Ivoire and Senegal. Both countries use the West African CFA franc (XOF). When setting up a transfer, choose the country where your recipient’s Djamo account is registered, rather than assuming that selecting XOF alone identifies the correct destination. Then check the payout methods offered in the Coinepay app for that country.

If Djamo is listed, follow the fields shown for that payout method. If it is not listed, do not select an unrelated wallet and enter Djamo details in its place. Ask the recipient whether another payout method available to them—such as bank deposit or cash pickup—would be suitable, or contact Coinepay support about the options shown in your app. Do not assume that every available mobile-wallet option can deliver to a Djamo account.

What details do you need from the recipient?

Before you begin, ask the recipient to open their Djamo account and verify the information they share with you. You will need their full name exactly as registered and the destination country. For the account identifier, use whichever detail the Coinepay payout form requests: the phone number registered to Djamo or an account ID, if that is the field displayed. Do not substitute one for the other.

Registered name: Ask for the spelling and order of names shown on the recipient’s account. A nickname or shortened name may not match.
Phone number or account ID: Have the recipient copy it from their account details where possible. If the form asks for a phone number, check the country code and every digit.
Account status: Ask the recipient to check that they can access their account and that it is ready to receive funds. Their verification status or account controls may affect receipt.

Do not ask the recipient to send you a password, login code, PIN or card security details. Those are not payout identifiers. If you are unsure which account detail the form requires, pause and ask support rather than guessing.

How to send money to Djamo with Coinepay

Sign in to Coinepay. Use the Coinepay mobile app or self-service dashboard. If you are new, register and complete any identity checks required for your transfer.
Start a Global Remittance transfer. Choose the destination country where the recipient’s Djamo account is registered. Enter the amount you intend to send and review the available payout methods.
Choose Djamo if it appears. Select Djamo only when the app offers it as a payout method for that destination. If you cannot find it, stop and check the available alternatives; do not label another wallet as Djamo.
Enter the recipient’s details. Provide their full registered name and the registered phone number or account ID requested by the form. Check the identifier against what the recipient supplied, including any country code.
Review before confirming. The app shows the exchange rate and fees before you confirm. Check the amount the recipient is expected to receive, the destination, the payout method and the recipient details. The app also shows an estimated arrival time before confirmation.
Confirm and track. Confirm the transfer only when the information is correct. Keep its reference or details available in the app, and use Coinepay’s transfer-status tracking to follow its progress.

Transfers are subject to identity verification, sanctions screening and local regulations. Coinepay may request documents or information about the purpose of the payment or source of funds. Supply accurate information through the requested process. Coinepay does not serve sanctioned persons or residents of jurisdictions under comprehensive sanctions.

How does the recipient know the money arrived?

Ask the recipient to check their Djamo app for an updated balance and a corresponding transaction in their account activity. Any notification they receive may depend on their account and notification settings, so the account record is the better place to check. The recipient should compare the incoming transaction with the transfer details you shared, without relying solely on a screenshot or message saying the payment was sent.

A transfer shown as submitted or processing on your side does not necessarily mean it is already available to the recipient. Check the status in Coinepay and ask the recipient to check their account before treating the payout as complete. If Coinepay marks it completed but the recipient cannot find the money, contact support with the transfer reference; the recipient may also need to contact Djamo about their account activity.

Account verification and receiving capacity

Djamo may apply different account capabilities or receiving limits according to a user’s verification status and applicable requirements. The recipient should check the current information in their Djamo account or ask Djamo whether their account can receive the intended payment. Do this before you confirm, especially if they have recently opened the account or have been asked to complete additional verification.

Neither a visible Djamo account nor a previously successful payment establishes that a new transfer will fit within the account’s current receiving capacity. Do not send a series of smaller transfers to work around a limit or review. If the account cannot receive the payment, resolve the restriction or choose another legitimate payout option available to the recipient.

Troubleshooting a Djamo transfer

Wrong phone number or account ID

If you notice an error before confirmation, correct it before sending. If you have already confirmed, check the transfer status and contact Coinepay support promptly with the reference and the correct details. Do not assume a confirmed transfer can be edited or recalled. Avoid sending it again until you understand what happened to the first transfer.

Name mismatch

Ask the recipient to confirm their name as registered with Djamo, including spelling and name order. If a transfer is pending or rejected because the name does not match, follow the instructions shown in Coinepay or contact support. Do not enter another person’s name to make the form pass.

Wallet limit reached or account not verified

The recipient may need to check their account’s receiving capacity or complete Djamo’s verification steps. Wait for the issue to be resolved before attempting another transfer. If the transfer has already been sent, track its status and ask Coinepay support what action is available rather than guessing whether it will arrive.

Compliance review or delayed transfer

Review any request for information in Coinepay and respond accurately. A review may require details about your identity, the recipient, the payment purpose or the source of funds. The transfer status and estimated arrival information in the app are the best starting points for checking progress. If you need help interpreting a status or providing documents, contact support with your transfer reference.

Before your next transfer, confirm the recipient’s registered details again, select only a payout method actually offered for their destination, and review the rate, fees and transfer information before you confirm.

Get your Coinepay virtual card: Sign up · App Store · Google Play · Customer support

FAQ

Can I send to a Djamo account in Côte d’Ivoire or Senegal?

Djamo is used in Côte d’Ivoire and Senegal, where the local currency is XOF. Choose the recipient’s registered country and check whether Djamo appears as a payout option in Coinepay for that transfer.

Do I need the recipient’s Djamo phone number or account ID?

Use the identifier requested by the Coinepay payout form: the phone number registered to Djamo or an account ID, if that field appears. You also need the recipient’s full name exactly as registered.

What if Djamo does not appear as a payout method?

Do not select a different wallet and enter Djamo details. Check whether another available payout method suits the recipient, or contact Coinepay support.

What should I do if I entered the wrong recipient number?

Correct it before confirming if possible. If the transfer is already confirmed, check its status and contact Coinepay support promptly with the transfer reference. Do not assume it can be edited or recalled.

How to Send Money to Djamo from Abroad