Coinepay | How to Send Money to an RTGS Account from Abroad with Coinepay

If someone has asked you to send money to their "RTGS account," it helps to know what RTGS actually is before you start. RTGS stands for real-time gross settlement — a type of national payment system in which each instruction settles individually and in full, rather than being batched and netted with others. It is a bank-to-bank settlement rail used in many countries (India's RTGS run by the RBI and Kenya's KEPSS are two examples), not a mobile-wallet brand. This guide explains how to send a cross-border payout with Coinepay to a recipient who banks on an RTGS system, and how that differs from paying a mobile wallet.

RTGS is a bank settlement system, not a wallet

The most important thing to get right is the distinction between rails. RTGS is used to move money between banks, so a transfer that ultimately settles over an RTGS system lands in a bank account and needs bank details — typically an account number and the bank's routing identifier (for example an IFSC in India). A mobile wallet such as JazzCash, EasyPaisa, M-Pesa, GCash, Maya, bKash or GoPay is a separate service that is usually credited using the recipient's registered phone number and often runs on different rails that can be available around the clock.

In other words, "send to RTGS" normally means "send to a bank account," while "send to a mobile wallet" means credit a phone-linked wallet. With Coinepay you can do either: the app supports bank account deposit, mobile wallets and cash pickup. When you pick the destination country, the app shows the payout methods that are actually available there, so follow those labels rather than assuming a method applies everywhere.

What you need from your recipient

Ask the recipient which payout they want, then collect the matching details:

For a bank account (RTGS/bank deposit): the account holder's full name exactly as held at the bank, the account number, and the bank's required routing code for that country. Confirm the bank and branch can receive the transfer.
For a mobile wallet: the registered phone number (or wallet account ID) and the full name exactly as registered on the wallet.

Names and numbers must match the receiving account or wallet character for character. Crediting is based on the account number or wallet number you supply, so a single wrong digit can send funds to the wrong place or cause a rejection. Double-check every field with your recipient before you confirm.

Before you start: register and verify

You need a Coinepay account with identity verification (KYC) completed before you can send. If you have not signed up yet, create your account and finish verification first. You can manage everything from the 24/7 dashboard or the Coinepay app for iOS and Android. Cross-border transfers are subject to identity verification, sanctions screening and local regulations, and Coinepay may ask for supporting documents such as the purpose or source of funds.

Step by step: send with Coinepay

Open Global Remittance. In the app or dashboard, start a new transfer.
Choose the destination country. Select where the money is going so the app can show the correct payout options and currency.
Pick the payout method. Choose bank account deposit if the recipient wants money in a bank account settled over the local system (this is the RTGS/bank route), or choose the mobile wallet if they want it in a phone-linked wallet.
Enter the recipient details. For a bank deposit, add the account number, routing code and name. For a wallet, add the registered phone number or account ID and the name. Enter the name exactly as registered.
Enter the amount and review. The app shows the exchange rate and fees clearly before you confirm, along with the amount the recipient will receive and the estimated arrival time for that country and method. Review all of it carefully.
Confirm. Approve the transfer. If asked, provide the purpose or source of funds so compliance checks can clear.
Track the status. Every transfer has status tracking in the app, so you can follow it from submitted through to completed.

How fast it arrives

Delivery speed depends on the payout method and the destination country, and the app shows the estimated arrival time before you confirm. Transfers can arrive in as little as 10 minutes, but this is not a promise for any particular route. Keep in mind that national RTGS systems often run only during business hours — Kenya's KEPSS, for example, operates on business days within set hours and is closed on weekends and public holidays — so a bank deposit started outside those hours may be processed on the next working day. Mobile-wallet payouts can be available more widely, including outside banking hours, where the destination supports it.

How your recipient sees the money arrive

For a bank deposit, the funds appear in the recipient's bank account balance, usually with a transaction reference they can see in their banking app or statement. For a mobile wallet, the recipient typically gets a notification from the wallet provider and sees the balance update under their registered number. Share the Coinepay reference with them so they can match the payment.

Wallet limits and verification levels

Mobile wallets and mobile-money rails usually apply per-transaction and wallet-balance caps set by local regulators, and these vary by country and by the recipient's verification tier. In Kenya, for instance, the central bank set a maximum single mobile-money transaction of KSh 250,000 and a maximum wallet balance of KSh 500,000, effective August 2023. A lower-tier, partly verified wallet will have tighter limits than a fully verified one. If a payout is close to or over the recipient's limit, ask them to confirm their tier and caps with their wallet provider before you send.

Troubleshooting

Wrong number or account: Crediting follows the number you entered. If you notice a mistake, contact Coinepay support immediately — recovery is not guaranteed once funds are delivered, so prevention matters most.
Name mismatch: If the name does not match the registered account or wallet, the payout can be held or returned. Re-check the spelling against official documents and correct it.
Wallet limit reached: A wallet transfer can be declined when the recipient's verification-tier balance or transaction limit is hit. The recipient should check their tier with the wallet provider and raise it if eligible, or receive via bank deposit instead.
Unverified wallet: A newly opened or unverified wallet may not accept inbound transfers. Ask the recipient to complete the wallet provider's verification first.
Bank route delayed: If a bank deposit was sent outside local settlement hours, it may land on the next business day. Check the status in the app and the estimated arrival time you were shown.
Compliance review: Transfers are screened against sanctions lists and local rules. If yours is under review, respond promptly to any request for documents such as the purpose or source of funds. Coinepay does not serve sanctioned persons or residents of comprehensively sanctioned jurisdictions.

Get help

If you are unsure which payout method suits your recipient, or a transfer is stuck, reach out through Coinepay support or the Telegram channel. For more guides, visit the Coinepay site.

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FAQ

Is RTGS a mobile wallet?

No. RTGS means real-time gross settlement, a bank-to-bank payment system in which instructions settle individually. Money sent over an RTGS system lands in a bank account. Mobile wallets like M-Pesa or JazzCash are a separate service, usually credited by the recipient's registered phone number.

What details do I need to send to an RTGS bank account?

You need the account holder's full name exactly as held at the bank, the account number, and the bank's required routing identifier for that country (such as an IFSC in India). Confirm every detail with your recipient, since crediting is based on the account number you supply.

How long does a Coinepay transfer take to arrive?

It depends on the payout method and destination country, and the app shows the estimated time before you confirm. Transfers can arrive in as little as 10 minutes. Bank deposits over national RTGS systems may only process during local banking hours, so some arrive the next working day.

Why was my mobile wallet payout declined?

Common reasons are a wrong phone number, a name that does not match the registered wallet, the recipient's verification-tier limit being reached, or an unverified wallet. Ask the recipient to confirm their tier and limits with the wallet provider, or receive the money as a bank deposit instead.

Do I need to verify my identity to send money with Coinepay?

Yes. You must register and complete KYC before sending. Every transfer is also subject to sanctions screening and local regulations, and Coinepay may ask for documents such as the purpose or source of funds.

How to Send Money to an RTGS Account from Abroad with Coinepay