Coinepay | How to Send Money to Vietnam from the United States

You can send money from the United States to Vietnam with Coinepay Global Remittance. Before you begin, ask the recipient how they want to receive the money: into a bank account, a mobile wallet or through cash pickup. The details you enter will depend on that choice. This guide explains what to prepare, how to review the transfer before confirming it and what to do if something goes wrong.

What you need before sending

You need a Coinepay account and must complete identity verification before sending. You can manage the transfer in the Coinepay app or the 24/7 self-service dashboard. If you have not registered, create an account and follow the verification steps shown there.

Ask the recipient for their full legal name as it appears on their bank or wallet account, or on the identity document they will use for cash pickup. Also confirm the payout details for the method they prefer. Entering a nickname, an outdated account number or a wallet number that belongs to someone else can prevent delivery.

Bank deposit: Ask for the recipient’s bank name and account number. If the transfer instructions call for an international bank identifier, obtain the receiving bank’s SWIFT/BIC and any bank address or other details requested in the app.
Mobile wallet: Ask for the name of the receiving wallet and the mobile number or wallet identifier registered to the recipient. Have them confirm that their wallet can receive the intended transfer.
Cash pickup: Confirm the recipient’s legal name and the contact details requested during setup. The recipient will need a valid identity document and may need a transfer reference, depending on the pickup service.

Coinepay may request documents about the purpose of the payment or the source of funds. Transfers are subject to identity verification, sanctions screening and applicable local regulations. Use your real identity and accurate recipient information throughout.

Choose how the recipient gets paid in Vietnam

Bank deposit

For a local payout in Vietnamese đồng (VND), the essential details are generally the recipient’s full name, bank name and bank account number. Confirm the account number directly with the recipient rather than copying it from an old payment. The receiving bank may also ask the recipient to provide information or documents before crediting an incoming payment.

Do not invent an IBAN for a Vietnamese account. Vietnam does not have a national IBAN format listed in the Swift IBAN Registry; use the actual bank account number. For a transfer that calls for SWIFT details, use the SWIFT/BIC of the recipient’s own bank, not a code found for another institution. For example, Vietcombank publishes BFTVVNVX as its SWIFT/BIC, but that is not a code for all Vietnamese banks. Ask the recipient or their bank to confirm which bank identifiers and address, if any, your selected payout requires.

Mobile wallet

Mobile wallets used in Vietnam include MoMo and ZaloPay. Check the Coinepay transfer screen for the wallet options available for your particular transfer; do not assume that every wallet or recipient account can receive every payment. If a suitable option appears, select it and enter the recipient’s registered name and the wallet number or identifier requested. Ask the recipient to verify that the details match their active wallet account before you confirm.

Cash pickup

Cash pickup can help when the recipient does not want a bank or wallet payout. Select an available pickup option in the Coinepay app and check its instructions, including where the recipient can collect the money. Give the recipient the transfer reference if the pickup instructions require one. They should bring a valid identity document with a name matching the transfer; the pickup provider may conduct its own checks before releasing funds.

Available banks, wallets and pickup locations can depend on the selected transfer. Choose from the options Coinepay displays rather than assuming a particular provider or location is available.

How to send money from the United States to Vietnam

Sign in and start a transfer. Open Coinepay Global Remittance in the app or dashboard. If prompted, complete your account and identity-verification steps first.
Choose the destination and currency. Select Vietnam as the destination. Vietnamese đồng (VND) is the local currency; choose from the currencies and delivery options presented for your transfer.
Select a payout method. Choose bank deposit, mobile wallet or cash pickup from the available options. Enter the recipient’s full legal name and the details requested for that method. Check every character against information supplied by the recipient.
Review before confirming. Coinepay shows the exchange rate and fees before you confirm. Review the amount you are sending, the displayed recipient amount, the payout method and all recipient details. If something is wrong, go back and correct it before submitting.
Confirm and track. Confirm the transfer only when the information is correct. Use Coinepay’s transfer-status tracking in the app or dashboard to follow its progress, and keep the transfer reference for any support request.

Let the recipient know which payout method you selected. For a bank or wallet payment, they can check the relevant account when the status indicates delivery. For cash pickup, they should follow the pickup instructions rather than visiting a location before the funds are ready.

Recipient-side considerations

Vietnamese đồng is abbreviated VND. If the recipient expects funds in another currency, check the currency and payout instructions shown for the transfer before confirming; do not assume a Vietnamese bank or pickup provider will deliver the same currency you used to fund the payment.

The recipient’s bank, wallet or pickup provider may verify their identity or ask about the payment. The requirements can differ for an individual receiving family support and a business receiving a commercial payment. If you are paying a Vietnamese business, use its registered beneficiary details and keep records explaining the transaction. The recipient should ask their receiving institution what documents it needs, particularly for a foreign-currency receipt.

Troubleshooting a Vietnam transfer

The recipient details are wrong

If you notice a mistake before confirming, edit the transfer. If you have already confirmed it, check its status and contact Coinepay support promptly with the transfer reference and a description of the error. Do not send a second payment merely to correct the first. A receiving bank may reject a transfer when the name or account number does not match.

The transfer is under review

A review may involve identity, sanctions or other compliance checks. Watch the app or dashboard for requests and provide genuine, complete documents through the instructed channel. Coinepay may ask about the purpose of the transfer or source of funds. Do not change the recipient or split a payment to try to avoid a review.

The recipient has not received it

Check the tracked status first, then ask the recipient to verify the relevant bank account, wallet or pickup instructions. Funding, currency conversion, security checks, weekends, public holidays and receiving-bank processing can affect progress; an international bank route may also involve intermediary banks. If the status appears inconsistent with what the recipient sees, contact support with the transfer reference.

The transfer was returned

Ask support why the payment was returned before starting again. Confirm the recipient’s legal name, account or wallet details and the availability of the selected payout method. A corrected transfer should use details verified with the recipient or their receiving institution; it will need to go through the applicable checks.

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FAQ

Does a recipient in Vietnam need an IBAN?

Vietnam has no national IBAN format listed in the Swift IBAN Registry. For bank deposit, ask for the recipient’s actual bank account number and follow the details requested in Coinepay.

When do I need a SWIFT/BIC for a Vietnam transfer?

Provide one if the selected bank payout asks for it. Get the code for the recipient’s actual bank; a code for another Vietnamese bank will not do.

Can the recipient use MoMo or ZaloPay?

MoMo and ZaloPay are wallets used in Vietnam. Check the Coinepay transfer screen to see which wallet options are available for your specific transfer.

What does the recipient need for cash pickup?

They generally need a valid identity document matching the name on the transfer. Follow the selected pickup provider’s instructions; it may also require a transfer reference.

What should I do if I entered the wrong bank account number?

If you have not confirmed, correct it first. If you have confirmed, check the transfer status and contact Coinepay support promptly with the transfer reference.

How to Send Money to Vietnam from the United States