Coinepay | How to Send Money to Tap (Trust Axiata Pay) from Abroad

TAP, also known as Trust Axiata Pay and listed by Bangladesh Bank as "Trust And Pay: tap", is a mobile financial service used in Bangladesh. If you have family, friends or business partners there, you can use Coinepay Global Remittance to send money from abroad straight to a recipient's TAP wallet, where it arrives in Bangladeshi taka. This guide explains what you need from the recipient, how the transfer works step by step, and what to do if something goes wrong.

Before you start, make sure you have registered with Coinepay and completed identity verification (KYC). Remittance is managed from the 24/7 dashboard or the Coinepay mobile app for iOS and Android. If you do not have an account yet, you can create one here.

Where TAP is used and who can receive money

TAP is a Bangladeshi mobile wallet operated by Trust And Pay Limited. A TAP account is registered against a mobile number and secured with a wallet PIN, and payouts are made in Bangladeshi taka (BDT). The person you are sending to must have an active, verified TAP wallet in Bangladesh to receive the funds.

Keep in mind that Coinepay handles the cross-border leg through its licensed partner financial institutions and local payout network. Bangladesh Bank does not permit cross-border transfers directly inside the domestic MFS service, but it does allow domestic disbursement of inward remittances received through proper banking channels — which is how a mobile wallet payout like this reaches the recipient.

What details you need from the recipient

To send to a TAP wallet, collect the following from your recipient before you begin:

The registered TAP mobile number — the exact phone number the wallet is registered against in Bangladesh. Confirm the digits with the recipient; TAP's published terms do not fix a universal format, so enter the number exactly as it appears in their app.
The recipient's full name exactly as it is registered on their TAP account. A mismatch between the name you enter and the name on the wallet is a common reason for a transfer being held or rejected.
Confirmation that the wallet is active and verified, so it can actually accept an incoming payout.

Double-check these details with the recipient directly. TAP's terms specifically flag incorrect recipient details or amounts as a cause of failed or misdirected payments, so a few minutes of verification up front can save a lot of trouble later.

Step by step: sending to TAP with Coinepay

Open Coinepay and start a new transfer. In the app or dashboard, go to Global Remittance and choose to send money.
Select Bangladesh as the destination and choose the mobile wallet payout method, then pick TAP (Trust Axiata Pay) from the list of supported wallets.
Enter the recipient details. Type the registered TAP mobile number and the recipient's full name exactly as registered. Enter the amount you want to send or the amount you want the recipient to receive.
Review the exchange rate and fees. Coinepay shows the rate, the fees and the amount the recipient will receive in taka clearly on screen before you confirm. Read this summary carefully — nothing is charged until you approve it.
Provide any requested information. Because every transfer is subject to identity verification, sanctions screening and local regulations, Coinepay may ask for the purpose of the transfer or the source of funds. Supply accurate information using your real identity and details.
Confirm the transfer. Once you approve, Coinepay processes the payment and sends it to the local payout partner for delivery to the TAP wallet.
Save your confirmation. Keep the reference number so you can track the transfer and share proof with the recipient if needed.

How long it takes and how the recipient sees it

Transfers can arrive in as little as 10 minutes, but the actual delivery time depends on the payout method and the destination country. The estimated arrival time is shown in the Coinepay app before you confirm, so check it when you review the transfer.

When the money lands, it is added to the recipient's TAP wallet balance. TAP communicates the updated balance through a system message, and the transaction appears in the recipient's history (TAP shows recent transactions in-app). Ask your recipient to open the TAP app and check their balance and notifications once you tell them the transfer has been sent.

Tracking your transfer

Every Coinepay remittance has status tracking. Open Global Remittance in the app or dashboard, find the transfer by its reference number, and follow its status from sent through to completed. If a transfer sits in a pending or review state longer than the estimated time, wait for it to update rather than resending — a duplicate payment is harder to recover than one that is still processing.

Recipient wallet limits and verification

TAP wallets have published limits and verification requirements of their own, and these apply on top of anything on the sending side. TAP's own Send Money service, for example, operates within per-transaction, daily and monthly limits, and an unverified or limited wallet may not be able to accept the full amount you want to send. These are TAP's rules, not a Coinepay restriction. If you are sending a large amount, ask your recipient to confirm their wallet is fully verified and able to receive it before you send.

Troubleshooting

Wrong number entered

If you realise the TAP number is incorrect after confirming, contact Coinepay support immediately with your reference number. Acting quickly gives the best chance of stopping or recovering a payout before it completes.

Name mismatch

If the recipient name does not match the name registered on the TAP wallet, the transfer may be held or returned. Confirm the exact registered name with your recipient and correct it, or ask Coinepay support how to proceed.

Wallet limit reached

If the recipient has already hit a TAP transaction, daily or monthly limit, the wallet may not accept the incoming amount. Ask them to check their limits in the TAP app and either wait for the limit to reset or upgrade their verification level.

Unverified wallet

A wallet that is not fully verified may be restricted. The recipient should complete TAP's verification steps in-app before you retry.

Compliance review

Transfers can be paused for identity verification, sanctions screening or a request for documents such as the purpose or source of funds. This is routine. Respond promptly with accurate information through the Coinepay app, and do not split the transfer or route it through a third party to avoid checks — that will not speed things up and can cause the transfer to be declined.

Problems on the TAP side

If the issue is clearly on the wallet end — for example the balance updated incorrectly or the recipient suspects unauthorised use — the recipient can contact TAP's own support using the number and email shown in their TAP app. Remind them never to share their wallet PIN or OTP with anyone, including people claiming to be from TAP.

Get help

If you are unsure about any step, reach out through Coinepay support or our Telegram channel. You can also learn more about Coinepay services on our homepage. Always use your real identity and accurate details so your transfers to TAP clear smoothly.

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FAQ

What do I need from the recipient to send money to TAP?

You need the recipient's TAP registered mobile number in Bangladesh and their full name exactly as it appears on their TAP wallet. Confirm both directly with the recipient, and make sure their wallet is active and verified so it can accept the payout.

How long does a transfer to a TAP wallet take?

Transfers can arrive in as little as 10 minutes, but the actual time depends on the payout method and destination country. Coinepay shows the estimated arrival time before you confirm, and you can follow the status in the app.

How much does it cost to send to TAP?

The exchange rate and fees are shown clearly in the Coinepay app before you confirm the transfer, along with the amount the recipient will receive in taka. Nothing is charged until you approve the transfer.

Why might my transfer to TAP be delayed or held?

Common reasons include a name that does not match the registered wallet, an incorrect number, the recipient reaching a wallet limit, an unverified wallet, or a routine compliance review. Respond to any document requests from Coinepay promptly to clear the transfer.

What if I entered the wrong TAP number?

Contact Coinepay support right away with your transfer reference number. Acting quickly gives the best chance of stopping or recovering the payout before it completes. Do not resend before checking the status of the first transfer.

How to Send Money to Tap (Trust Axiata Pay) from Abroad