Coinepay | How to Send Money to Philippines from Singapore: Step-by-Step Guide

Sending money to family, friends or suppliers in the Philippines from Singapore is one of the most common cross-border transfers there is. Coinepay Global Remittance supports transfers to the Philippines, and you can choose how your recipient receives the money: a bank deposit, a mobile wallet such as GCash or Maya, or cash pickup. This guide walks through what you need before you start, the exact steps inside the Coinepay app, and what to do if something goes wrong.

The local currency is the Philippine peso (PHP). Before you confirm any transfer, Coinepay shows you the exchange rate and fees that apply, so you always see the figures before committing. Transfers are subject to identity verification, sanctions screening and local regulations.

Before you start: what the sender needs

To send from Singapore you need:

A Coinepay account with identity verification (KYC) completed. If you have not registered yet, create an account and finish verification first. You can manage everything from the iOS app, the Android app or the 24/7 self-service dashboard.
Your recipient's full legal name, spelled exactly as it appears on their bank account, wallet or government ID.
The payout details for the method you choose (see below).
Your own real billing information. Use your genuine identity and details — Coinepay screens all customers and counterparties against sanctions lists.

Coinepay may ask for supporting documents such as the purpose of the transfer or the source of funds. This is normal for cross-border remittance and helps the transfer clear compliance smoothly.

Choosing a payout method and the details each one needs

Bank deposit

Money is credited to the recipient's Philippine bank account at banks such as BDO, BPI or Philippine National Bank. For a bank payout you generally need:

The recipient's full account name
Their bank name (and branch, if asked)
Their account number

Account-number length varies between Philippine banks, so use the number exactly as your recipient supplies it rather than assuming a single national format. A direct international wire may also require the receiving bank's SWIFT/BIC code and branch details — BPI, for instance, specifies a 10-digit account number along with the bank, branch and SWIFT code for incoming correspondent-bank remittances. An IBAN, ABA/routing number or sort code is not used for a BPI account; always confirm the exact requirements with the specific receiving bank rather than assuming one bank's instructions apply everywhere.

Mobile wallet

Popular Philippine wallets such as GCash and Maya can receive remittances directly. For a wallet payout you typically provide:

The wallet operator (for example GCash or Maya)
The wallet number, usually the recipient's mobile number with country code
The recipient's name and address

Make sure the recipient's registered wallet name matches the name you enter, and that the wallet is active and able to receive funds.

Cash pickup

Cash pickup lets the recipient collect pesos in person through remittance-agent networks across the Philippines. For this method you will usually need the recipient's full legal name exactly as on the ID they will present at the counter, and you should share any reference number Coinepay generates so they can quote it when collecting. The recipient should bring valid government-issued identification.

Step-by-step: sending the transfer

Open Coinepay and start a new remittance. In the app or dashboard, choose to send money and select the Philippines as the destination.
Choose the payout method and currency. Pick bank deposit, mobile wallet or cash pickup. The receiving currency is Philippine peso; multi-currency support means you can see how your send currency converts.
Enter the recipient's details. Add the full legal name and the payout details for your chosen method (account number and bank, wallet number, or pickup details). Double-check every character.
Review the exchange rate and fees. Coinepay displays the rate and fees clearly on the confirmation screen before you commit. Review the amount your recipient will receive.
Confirm the transfer. Once you are satisfied, confirm. You may be prompted to provide the purpose of the transfer or other details for compliance.
Track the status. Every transfer has status tracking. Follow it in the app from submission through processing to payout, and share the reference with your recipient if needed.

Recipient-side considerations

A few things on the Philippine side are worth knowing so your recipient is not surprised:

Philippine banks must collect identifying information to accompany cross-border transfers. For wires of PHP 50,000 or more, this includes the sender's name and a traceable account or reference, plus the beneficiary's name and account. This is an information requirement, not a cap on what can be received — accurate details help the transfer go through.
If required information is missing, the receiving bank may take risk-based action and decide whether to execute, suspend or reject the wire. Complete, correct details reduce the chance of a hold.
Residents receiving foreign currency from non-trade sources are not automatically required to convert it to pesos; they may keep it or deposit it in a foreign-currency account.
A non-resident's peso account funded by converted inward remittances can carry extra documentation requirements, so if your recipient is a non-resident they should check with their bank.

Troubleshooting

Wrong recipient details

Incorrect names, account numbers or bank details are the most common cause of delays and returns. If you spot a mistake before payout, contact Coinepay support immediately. If the transfer has already been sent to the wrong account, a return depends on the receiving bank, and funds may take time to come back.

Compliance review

A transfer may be paused for identity verification or sanctions screening, or because Coinepay needs the purpose or source of funds. Respond to any request promptly and provide genuine documents. Never split a transfer, route it through a third party or try to avoid checks — this can cause the transfer to be rejected.

Delays

Funding time, currency conversion, security checks, the receiving bank's own processing, and weekends or public holidays in either country can all affect arrival. Check the status in the app before assuming anything is wrong.

Rejected wallet payout

A wallet payout can be declined if it exceeds the provider's transfer limit or the recipient wallet's own receiving limit. If this happens, confirm the wallet is verified and able to receive the amount, or choose a bank deposit instead.

Returned transfer

If the receiving bank returns the money — for example because of a closed account or a name mismatch — it will be reflected in your transfer status. Correct the details and send again, and contact Coinepay support if you need help.

Get help

If you are unsure which payout method to use or need to confirm anything about your transfer to the Philippines, reach out through the support center or the Coinepay Telegram. You can start or manage a transfer any time from the Coinepay app or dashboard.

Get your Coinepay virtual card: Sign up · App Store · Google Play · Customer support

FAQ

What does my recipient in the Philippines need to receive money?

It depends on the payout method. For a bank deposit you need their full account name, bank and account number (and SWIFT/BIC for a direct wire). For a GCash or Maya wallet you need the wallet operator and wallet number (usually a mobile number) plus their name and address. For cash pickup they need valid ID matching the name you entered and the reference number.

Can I send to GCash or Maya from Singapore with Coinepay?

Yes. Coinepay supports mobile wallet payouts to the Philippines, including GCash and Maya. Enter the wallet operator, the wallet number and the recipient's name and address, and make sure the registered wallet name matches.

How much will the transfer cost and what exchange rate will I get?

Coinepay shows the exact exchange rate and fees on the confirmation screen before you confirm, so you can review them first. Rates and fees vary, so check the figures shown in the app for your specific transfer.

Why might my transfer be held or returned?

Common reasons include incorrect recipient details, a compliance or sanctions review, missing wire information required by Philippine banks, or a wallet payout exceeding the provider's limit. Provide accurate details and any requested documents, and track the status in the app.

Do I need to convert the money to pesos?

According to BSP guidance, residents receiving foreign currency from non-trade sources are not automatically required to convert it to pesos and may keep it or deposit it in a foreign-currency account. Your recipient should confirm specifics with their own bank.

How to Send Money to Philippines from Singapore: Step-by-Step Guide