Satispay is a euro-denominated payment app used across Italy and other parts of the European Economic Area (EEA). If you need to get money to someone who uses it, this guide explains how a Coinepay Global Remittance transfer works, what recipient details you need to collect, and what to do if something goes wrong. Everything is managed from the Coinepay app or the 24/7 self-service dashboard after you register and complete identity verification.
What Satispay is and who can receive on it
Satispay is operated by Satispay Europe S.A., a Luxembourg electronic-money institution. Its peer-to-peer (P2P) service moves euro electronic money between Satispay accounts. The adult consumer service is aimed at eligible EEA residents who are at least 18 and who hold a bank account in the SEPA area, so your recipient will be holding and spending euros. Because Satispay works in euros, the amount your recipient ultimately sees is in EUR, even if you are funding the transfer in another currency.
One important point: Satispay's own documentation does not confirm that its P2P service delivers directly from an unrelated outside provider into a Satispay balance. In practice, cross-border money usually reaches a Satispay user through the bank account or SEPA details their Satispay account is linked to. Before you send, open the Coinepay app, choose the destination country, and check which payout methods are offered for that recipient. Coinepay supports bank account deposit, mobile wallets and cash pickup, and the app will show you the options that apply.
Details you need from the recipient
Collect the recipient's information exactly as it is registered, because sanctions screening and payout matching depend on it. Depending on the payout method Coinepay offers for the destination, you may need:
- Full legal name exactly as it appears on their Satispay or bank account — no nicknames or abbreviations.
- Their registered mobile phone number or Satispay @satistag (Satispay's unique account identifier), which they can find in their profile. Satispay also lets users share a QR code of these details.
- If the money is routed to their linked bank account, the IBAN of the SEPA account their Satispay is connected to.
- The destination country and the account holder's address or contact details if the app asks for them.
Ask the recipient to confirm these in their own app rather than relying on memory. A single wrong digit in a phone number or IBAN is the most common reason a transfer is delayed or returned.
Step by step: sending with Coinepay
- Sign in and start a transfer. Open the Coinepay app or dashboard and choose to send a new Global Remittance. If you have not registered yet, create an account and finish identity verification first.
- Choose the destination. Select the recipient's country (for most Satispay users this is Italy or another EEA country) and the currency. Satispay balances are in euros.
- Select the payout method. Pick the option shown for that destination — for a Satispay recipient this is typically a bank/SEPA deposit to the account linked to their Satispay, or a mobile wallet option if one is listed. Only choose a method the app actually offers for that country.
- Enter the recipient details. Type the full name, phone number or @satistag, and any IBAN or account fields exactly as provided. Double-check every character.
- Enter the amount. You can usually enter either the amount you want to send or the amount you want the recipient to receive.
- Review the rate and fees. Coinepay shows the exchange rate, any fees and the estimated arrival time clearly on the confirmation screen before you confirm. Read this summary carefully so you know exactly what the recipient will get in euros.
- Confirm and pay. Approve the transfer. Coinepay may ask you to provide information such as the purpose of the transfer or the source of funds — this is a normal part of compliance.
- Track it. Every Coinepay transfer has status tracking. Follow it from your activity list until it shows as completed.
How fast it arrives
Transfers can arrive in as little as 10 minutes, but the actual time depends on the payout method and the destination country; the estimate for your specific transfer is shown in the app before you confirm. A payout routed through a bank or SEPA network may settle on the receiving bank's schedule, while some mobile wallet payouts are quicker. Treat the in-app estimate as your guide.
How the recipient sees the money
When funds land on the account linked to Satispay, the user typically sees the balance update in their app. Within Satispay's own P2P service, an active recipient is credited and gets an app notification once the app confirms the payment. If money ever arrives for someone who does not yet have an active Satispay account, Satispay sends an SMS link and the person has seven days to register and activate; until then it shows as "in progress," and if they do not activate, the funds are returned automatically. That rule applies to Satispay's internal transfers — for your Coinepay payout, the receiving bank or wallet's own crediting process applies, and Coinepay's tracker shows when the payout is complete.
Wallet limits and verification
Satispay may apply transaction-amount and volume limits under its regulatory and risk policies, and these are shown to each user inside the Satispay app rather than as one universal public figure. There is no single public P2P limit that applies to everyone, so if you are sending a larger amount, ask the recipient to check the limits displayed in their own app. A recipient whose account is not fully activated or verified may not be able to receive or hold the full amount until they complete Satispay's steps.
Troubleshooting
Wrong phone number or @satistag
If you entered the wrong identifier, do not wait. Open the Coinepay tracker; if the transfer has not yet been paid out, contact Coinepay support immediately so they can try to stop or correct it. Money sent inside Satispay to the wrong, inactive person should be raised with Satispay at [email protected] straight away, since an approved payment normally cannot be reversed in-app.
Name mismatch
If the recipient name does not match the account on file, the payout can be held or returned. Confirm the exact legal name with the recipient and ask Coinepay support to update the details before resending.
Wallet limit reached
If the recipient has hit a Satispay limit, the credit may be blocked. Ask them to check the limits shown in their app; you may need to wait for the limit window to reset or send a smaller amount.
Unverified or inactive wallet
If the recipient's Satispay account is not fully activated, they should complete Satispay's verification. For an internal Satispay transfer sent to someone without an active account, the seven-day activation window applies and unclaimed funds are returned to the sender.
Compliance review
All Coinepay transfers are subject to identity verification, sanctions screening and local regulations. If your transfer is paused for review, respond promptly to any request for documents such as the purpose or source of funds. Coinepay does not serve sanctioned persons or jurisdictions under comprehensive sanctions, and all parties are screened. Never split a transfer or use a third party to avoid checks.
Before you send
Use your real identity and the recipient's real, registered details. Confirm the payout methods available for the destination in the Coinepay app, review the rate and fees on the confirmation screen, and keep the tracker handy. Get the Coinepay app on iOS or Google Play, visit the Coinepay home page, or reach the team via support or Telegram if you have questions.
Get your Coinepay virtual card: Sign up · App Store · Google Play · Customer support
FAQ
What details do I need to send money to a Satispay user?
Collect the recipient's full legal name exactly as registered, plus their registered phone number or @satistag. If the payout is routed to the bank account linked to their Satispay, you will also need that account's IBAN. Enter everything exactly as provided to avoid delays.
Can Coinepay deposit money straight into a Satispay balance?
Satispay's own documentation does not confirm direct delivery from outside providers into a Satispay balance, so money usually reaches a Satispay user through the bank or SEPA account linked to their app. Open the Coinepay app, choose the destination, and use the payout method it offers for that recipient.
How long does a transfer to a Satispay recipient take?
Transfers can arrive in as little as 10 minutes, but the actual time depends on the payout method and destination country. Coinepay shows the estimated arrival time on the confirmation screen before you confirm.
What currency will the recipient receive?
Satispay accounts hold and spend euros, so a Satispay user receives the amount in EUR. Coinepay shows the exchange rate and any fees before you confirm, so you can see exactly what the recipient will get.
What should I do if I sent to the wrong number?
Act immediately. Check the Coinepay tracker and contact Coinepay support so they can try to stop or correct the payout if it has not completed. For money sent to the wrong person inside Satispay, email [email protected] right away, since approved payments normally cannot be reversed in-app.
