Coinepay | How to Send Money to mCash from Abroad

To send money from abroad to an mCash wallet, first confirm that the recipient has an active SLT-Mobitel mCash account in Sri Lanka. Then check whether mCash is offered as a payout method for your transfer in Coinepay Global Remittance. This guide covers the details to collect, the steps to follow, and common reasons a wallet deposit may need attention.

Check that you have the right mCash wallet

This guide is about SLT-Mobitel mCash in Sri Lanka, not another service with a similar name. The wallet is used in Sri Lankan rupees (LKR). Mobitel describes mCash as a service for its prepaid and postpaid customers, and the recipient needs to be registered for mCash before you send to their wallet.

Do not assume that selecting Sri Lanka automatically selects mCash. Sri Lanka has more than one mobile-wallet service, including eZ Cash. In Coinepay, choose mCash only if it appears among the available payout methods for your destination and transfer. If it does not appear, do not select another wallet as a substitute; ask Coinepay support what options are available.

Get the recipient's details before you start

Ask the recipient to check their mCash registration details and send you:

The mobile number registered to mCash. Mobitel uses the mobile number as an account identifier. If the Coinepay form requests a wallet account ID instead, have the recipient confirm the identifier from their mCash account rather than guessing.
Their full name exactly as registered. Use the name associated with the wallet, not a nickname or an abbreviated version supplied from memory.

Ask the recipient to confirm that the wallet is active and able to receive funds. Enter the number in the format requested by the Coinepay form; do not add or remove digits based on an assumed international-number format. If you are unsure which number or account ID to use, check with the recipient and contact support before confirming the transfer.

Use your own real identity and accurate payment details when sending. The recipient's details must belong to the person who will receive the money. A valid mobile number alone is not enough if it is not attached to the intended, registered mCash wallet.

Send to mCash with Coinepay Global Remittance

Open Coinepay. Sign in through the Coinepay mobile app or 24/7 self-service dashboard. If you are new, register and complete any required identity verification.
Start a cross-border transfer. Choose Sri Lanka as the destination and enter the amount you want to send. Follow the prompts for the funding details requested for your transfer.
Choose the payout method. Select the mobile-wallet option and then mCash, if it is listed. Check the displayed wallet name before moving on; do not choose eZ Cash for an mCash recipient.
Enter the recipient's information. Provide the registered mCash mobile number or wallet account ID requested by the form, along with the recipient's full name exactly as registered. Review every digit and spelling with the recipient.
Review the quote and delivery details. Coinepay shows the exchange rate and fees before you confirm. Check the amount the recipient is expected to receive, the payout method, the recipient details, and the estimated arrival time shown in the app.
Confirm and track. Confirm only when the details are correct. Keep the transfer reference and use Coinepay's status tracking to follow the transfer.

Transfers are subject to identity verification, sanctions screening, and applicable local regulations. Coinepay may request documents about the purpose of the payment or the source of funds. Provide accurate information through the requested channel and wait for the review rather than starting duplicate transfers to work around a hold. Coinepay does not serve sanctioned persons or residents of jurisdictions under comprehensive sanctions.

How the recipient can check for the money

Once the transfer is delivered, the recipient should check their mCash balance or transaction history through the mCash service they normally use. They may also receive a wallet notification, but should not rely on an SMS alone as proof that an overseas remittance has arrived. Ask them to verify the credited amount in their account before treating the payment as received.

Coinepay's transfer status and the recipient's wallet balance answer different questions: one shows the sending-side progress, while the other confirms what is available in mCash. If Coinepay marks a transfer as delivered but the recipient cannot find it, compare the registered wallet number and name with the transfer details, then contact Coinepay support with the transfer reference. The recipient can also ask Mobitel to check their mCash account.

A transfer can arrive in as little as 10 minutes, but the actual time depends on the payout method and destination country. Check the estimated arrival time in Coinepay before confirming, and use status tracking rather than assuming that every wallet deposit will arrive immediately.

Understand mCash verification levels and wallet limits

Mobitel distinguishes between Basic and Enhanced mCash accounts. Their permitted balances and incoming transaction activity differ, and the recipient's verification status can affect how much the wallet can hold or receive. A Basic wallet may also be subject to a more restrictive holding limit until the required customer information has been verified. Enhanced status requires additional identity checks.

Ask the recipient to check their current verification level, available wallet capacity, and any applicable incoming limits with Mobitel before you send. A wallet that is close to its holding or daily incoming limit may be unable to accept the amount, even if its mobile number and name are correct. Mobitel directs customers who need an account upgrade to a Mobitel service point. Do not assume that a limit for another payment feature, such as JustPay, changes the recipient's mCash wallet limits.

Troubleshoot an mCash transfer

Wrong mobile number or wallet account ID

If you have not confirmed the transfer, correct the entry before proceeding. If you have already confirmed it, check the transfer status and contact Coinepay support promptly with the reference, the number entered, and the intended recipient's details. Do not assume a completed wallet deposit can be reversed. The procedure Mobitel publishes for correcting a domestic mCash transfer should not be assumed to apply to an overseas remittance sent through Coinepay.

Recipient name mismatch

Ask the recipient to verify the full name on their mCash registration. Check spelling, name order, and any differences between the name they gave you and the name on the wallet. If the transfer is already under review, follow Coinepay's instructions; do not enter an invented name to make the form accept it.

Wallet limit reached or recipient not fully verified

The recipient should check their mCash balance, account level, and available incoming capacity with Mobitel. If more verification is needed, they should complete Mobitel's process before you try again. If the transfer is already in progress, ask Coinepay support what happens next rather than sending a second payment or dividing the amount to avoid a limit.

Compliance review or delayed delivery

Open the transfer in Coinepay to read its current status and any request for information. A review may require identity, purpose-of-payment, or source-of-funds documents. Submit truthful documents as requested. If the estimated arrival time has passed, contact support with the transfer reference and ask the recipient to check their wallet activity as well.

Final check before confirming

Confirm four things together: the destination is Sri Lanka; the selected payout method is mCash; the number or account ID and full registered name belong to the intended recipient; and the recipient's wallet can receive the payment. Then review Coinepay's displayed exchange rate, fees, received amount, and estimated arrival time. If any detail is uncertain, pause and verify it before you send.

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FAQ

Which country and currency is this mCash wallet for?

This guide covers SLT-Mobitel mCash in Sri Lanka. Its wallet currency is the Sri Lankan rupee (LKR).

What recipient details do I need to send to mCash?

Get the mobile number registered to the recipient's mCash wallet and their full name exactly as registered. If Coinepay requests a wallet account ID, ask the recipient to confirm it.

Can I send to an unregistered or unverified mCash wallet?

The recipient needs a registered mCash wallet. Its verification level can affect how much it can hold or receive, so ask the recipient to check their account status with Mobitel before sending.

What should I do if I entered the wrong mCash number?

If you have not confirmed, correct it first. If you have confirmed, contact Coinepay support promptly with the transfer reference and details. Do not assume the payment can be reversed.

How will I know whether the recipient received the money?

Track the transfer in Coinepay and ask the recipient to check their mCash balance or transaction history. If Coinepay shows delivery but the credit is missing, contact support with the transfer reference.

How to Send Money to mCash from Abroad