Confluence Cloud is Atlassian's team workspace for documentation, wikis and project collaboration. If your Atlassian organization has outgrown the Free plan, you can upgrade and pay with a Coinepay virtual card. This guide walks through what you need, how the sign-up and checkout flow works, and how to troubleshoot the most common reasons a card is declined.
Before you start
To pay for a Confluence subscription with a Coinepay virtual card, make sure you have the following ready:
- A verified Coinepay account. Register and complete identity verification (KYC) first. You can sign up at the Coinepay registration page and manage everything from the 24/7 dashboard or the Coinepay app for iOS and Android.
- A virtual card with funds. Once issued, your card has an instant card number, expiry date and CVV. Keep enough balance on it to cover the subscription plus any amount the processor may authorise.
- Your real billing details. Atlassian records a billing profile with your payment method and sold-to address at the first paid purchase. Use your genuine name and billing address.
- An Atlassian site. You need an Atlassian organization and a Confluence site to upgrade.
Atlassian lists Visa, Mastercard, and American Express credit and debit cards as accepted; Discover is not accepted. Whether your Coinepay card satisfies this requirement depends on your specific card, so contact Coinepay support to confirm your card meets this before you buy.
Confluence Cloud plans
Confluence Cloud comes in four plans: Free, Standard, Premium, and Enterprise. Data Center is a separate, self-managed offering. The Free tier is $0 for up to 10 users with 2 GB of file storage, so you only need to pay when you move to a paid plan.
At the time of writing (October 2026), the Atlassian pricing page displayed Standard at around US$5.78 per user/month and Premium at around US$11.16 per user/month. These are displayed figures, not a checkout quote: monthly pricing varies by user count, annual subscriptions use user tiers, and Enterprise is quote-based and annual-only. Atlassian also updated its cloud list prices effective October 13, 2026. Always confirm the current total on the official Atlassian pricing page before you pay, as prices vary by region and seat count.
Step 1: Create or choose your Confluence site
If you don't already have a site, go to atlassian.com/try, select Confluence, choose Try cloud, and specify a new or existing site URL. A brand-new site starts on the Free plan. If you want to evaluate a paid plan first, the checkout may offer a trial; note that the Confluence pricing page and Atlassian's general purchasing guide quote different trial lengths, so check the end date shown on your own order rather than assuming a number.
Step 2: Upgrade and reach checkout
When you're ready to pay, open Atlassian Administration and select your organization. Go to Billing → Manage subscriptions → Change plan and pick Standard or Premium. Atlassian requests payment details on upgrade. Because Atlassian is rolling out an improved billing experience, the exact menu labels and the list of eligible payment methods can differ between accounts.
Step 3: Enter your Coinepay virtual card
- At the payment step, choose to pay by credit or debit card.
- Enter the card number, expiry date and CVV from your Coinepay virtual card.
- Enter the cardholder name and the billing (sold-to) address exactly as registered for your card. A mismatch here is a frequent cause of declines.
- Review the currency. Atlassian can generate USD, AUD and JPY quotes, with AUD and JPY reserved for customers in Australia and Japan respectively.
- Confirm the order. If prompted, complete any 3-D Secure verification step from your bank or card issuer.
After a successful payment, your billing profile stores the card as the payment method linked to the subscription.
Step 4: Confirm and manage your payment method
On the improved billing experience, billing admins manage cards at admin.atlassian.com/billing → billing account → Payment method, and Billing profiles shows which method is linked to each subscription. On the original experience, use Atlassian Administration → Billing → Manage subscriptions → Billing details. Check here to confirm your Coinepay card saved correctly and to update it before renewal if the card details change.
Troubleshooting a declined card
One user reported the message "Unable to update payment … There was an issue updating your payment information", and an Atlassian processor message in another case read "Your card was declined for making repeated attempts too frequently or exceeding its amount limit." Causes vary, so work through the checks below.
Insufficient balance
Make sure your Coinepay card holds enough to cover the full invoice total plus any authorisation hold. Because per-user pricing multiplies by seat count, the real total can be much larger than a single per-user figure. Top up in the Coinepay app and retry.
Billing address mismatch
The name and billing address you enter must match the details registered to your Coinepay card. Even a small difference can cause a decline. Correct them under your billing profile and try again.
3-D Secure / verification
If an extra verification screen appears and doesn't complete, the payment can fail. Keep your Coinepay app handy to approve prompts, ensure your contact details are current, and don't close the window until checkout confirms.
Repeated attempts or limits
Submitting the card several times in quick succession can trigger a frequency or amount-limit block from the processor. Wait a while before retrying, and confirm your card's limits in the Coinepay dashboard.
Card type and region checks
Remember that Discover is not accepted and the card must be Visa, Mastercard or American Express. Atlassian has also stated in the past that it could not provide Confluence access to users in certain regions (Crimea, Cuba, Iran, North Korea, Syria and Sudan were named in an older statement); the current list is best confirmed with Atlassian. If a payment keeps failing and your card and address are correct, contact Coinepay support to check nothing is blocking the transaction, and contact Atlassian support about merchant-side issues.
Managing ad accounts and multiple cards
If your team pays for several SaaS tools, you can issue separate Coinepay virtual cards and set custom spending limits per card, which keeps your Confluence subscription spend separate from other services and easier to reconcile.
Cancellations and refunds
To stop renewal on the improved billing experience, use admin.atlassian.com/billing → Subscriptions → Manage → more actions → Deactivate; on original billing, select Cancel Subscription at my.atlassian.com. Cancelling stops future renewals, and unused time in the current cycle is not ordinarily credited. Under Atlassian's stated refund policy for non-Enterprise subscriptions, an initial monthly purchase may be refundable during its first paid month after trial and an initial annual purchase within 30 days; renewals and upgrades are not refundable. Always confirm the current policy with Atlassian.
Quick reference
| Item | Detail |
|---|---|
| Plans | Free, Standard, Premium, Enterprise |
| Accepted cards | Visa, Mastercard, Amex (no Discover) |
| Checkout path | Billing → Manage subscriptions → Change plan |
| Manage card | admin.atlassian.com/billing → Payment method |
| Confirm price | Official Atlassian pricing page (varies by region/seats) |
With a verified Coinepay account, a funded virtual card and accurate billing details, paying for Confluence Cloud is a straightforward checkout. For anything about your card itself, visit Coinepay or reach the team via Telegram.
Get your Coinepay virtual card: Sign up · App Store · Google Play · Customer support
FAQ
Which cards does Confluence accept for Cloud subscriptions?
Atlassian lists Visa, Mastercard, and American Express credit and debit cards. Discover is not accepted. Whether a specific Coinepay virtual card qualifies depends on the card, so check with Coinepay support before you buy.
How much does Confluence cost?
Confluence Cloud has Free, Standard, Premium and Enterprise plans. Prices vary by region, user count and billing cycle, and Atlassian updated list prices in October 2026, so confirm your total on the official Atlassian pricing page at checkout.
Why was my card declined at Confluence checkout?
Common causes include insufficient balance, a billing address that doesn't match your card, an incomplete 3-D Secure step, repeated rapid attempts hitting a limit, or using a card type that isn't accepted. Fix the detail and retry, or contact Coinepay support.
Where do I update the card linked to my Confluence subscription?
On the improved billing experience go to admin.atlassian.com/billing, then your billing account and Payment method, and check Billing profiles. On the original experience use Atlassian Administration → Billing → Manage subscriptions → Billing details.
Can I get a refund if I cancel Confluence?
Under Atlassian's stated policy for non-Enterprise plans, an initial monthly purchase may be refundable in its first paid month after trial and an initial annual purchase within 30 days; renewals and upgrades are not refundable. Confirm the current policy with Atlassian.
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