Coinepay | How to Send Money to NepalPay from Abroad with Coinepay

If you want to get money to family, friends or a supplier in Nepal, sending to a NepalPay-linked mobile wallet is one of the quickest options. With Coinepay Global Remittance you can start the transfer from the app wherever you are, pay in your own currency, and have the funds delivered to a wallet in Nepal. This guide walks through what NepalPay is, the exact recipient details you need, how to send step by step, and what to do if something goes wrong.

What NepalPay is and which currency it uses

NepalPay is the brand used for retail payment rails operated by Nepal Clearing House Ltd. (NCHL) in Nepal. NEPALPAY Instant is the service that moves money to a beneficiary's wallet or account using an identifier, so a sender does not need the recipient's full bank-account number. (This is separate from NEPALPAY QR, which is used for scan-to-pay at merchants.) Payouts in Nepal are made in Nepalese rupees (NPR). When you send with Coinepay, you fund the transfer in your local currency and Coinepay handles the conversion so the recipient receives rupees in their wallet.

Nepal is a supported destination for Coinepay remittance. You will choose Nepal and a mobile-wallet payout method in the app; Coinepay then routes the credit to the recipient's wallet through its local payout partners.

What you need from the recipient

Before you start, ask the recipient for the details below and double-check the spelling. In Nepal's wallet system, a recipient is identified by a virtual payment address (VPA) — usually a registered mobile number, email or username mapped to a specific provider — and the sender also has to select the correct wallet network/provider. For a Coinepay transfer, collect:

The recipient's registered mobile number or wallet account ID, exactly as it appears in their wallet.
The recipient's full name exactly as registered on the wallet and matching their government ID.
The wallet provider/network the recipient uses, so the payout is routed to the right place.
Confirmation that their wallet is verified (KYC complete) and active.

The name on the wallet must match the recipient's identity. A mismatch between the name you enter and the name registered on the receiving wallet is one of the most common reasons a payout is held or returned.

Step by step: send to a NepalPay wallet with Coinepay

Register and verify your identity. Create an account at Coinepay and complete KYC. You can manage everything from the iOS app or Android app, or the 24/7 dashboard.
Start a new transfer. Open Global Remittance and choose Nepal as the destination country and NPR as the payout currency.
Choose the mobile-wallet payout method. Select the wallet / NepalPay payout option and pick the recipient's wallet provider from the list.
Enter the recipient details. Add the registered mobile number or account ID and the full name exactly as registered. Review every digit and letter before continuing.
Enter the amount. Type what you want to send or what the recipient should receive; the app shows the converted figure.
Review the exchange rate and fees. Coinepay shows the exchange rate, any fees and the final amount the recipient will get before you confirm. Read this summary carefully.
Confirm and authorize. Approve the transfer. You may be asked for the purpose of the transfer or source of funds as part of compliance checks.
Save the receipt. Keep the transfer reference so you can track it and share it with the recipient if needed.

Reviewing rate, fees and delivery time

The exchange rate and any fees are always displayed clearly in the app before you confirm — nothing is charged until you approve the summary. The app also shows an estimated arrival time for your chosen payout method and destination before you confirm. In general, transfers can arrive in as little as 10 minutes, but the actual time depends on the payout method and the destination country, so always rely on the estimate shown for your specific transfer.

Tracking the transfer

Every Coinepay transfer has status tracking. Open the transfer in the app or dashboard to see its current stage — submitted, processing, and paid out. If anything needs attention, such as an additional document, the status will indicate it. You can share the reference number with your recipient so they know a payment is on the way.

How the recipient sees the money arrive

When the payout completes, the recipient's wallet balance increases by the rupee amount and they typically receive an in-app notification or SMS from their wallet provider. The money then sits in their wallet to spend, send on, or move to a linked bank account. Ask them to open their wallet app and check the transaction history if they are unsure.

Wallet limits and verification levels in Nepal

Nepal's central bank, Nepal Rastra Bank (NRB), sets limits that apply to the receiving wallet regardless of who sends the money. These are the recipient's wallet rules, not Coinepay charges:

Wallets have a daily and monthly cap on how much can be loaded, and separate caps on wallet-to-wallet transfers.
NRB limits the overnight balance a wallet may hold, and any amount above that must be moved to the user's linked bank account. This is a balance rule — it does not automatically block a single larger incoming transfer, but the recipient may need to move funds to their bank to stay within it.
Only a fully verified (KYC-complete) wallet can receive at the higher thresholds. An unverified or lower-tier wallet may have tighter caps or may not be able to accept the payout at all.

Because the exact figures and tiers can change and vary by provider, ask the recipient to confirm their wallet's current limits and verification level in their own app before you send a larger amount.

Troubleshooting

Wrong number or account ID

If you entered the wrong mobile number or ID, the payout may be rejected or routed incorrectly. Check the status in the Coinepay app and contact Coinepay support straight away with your reference number. Do not re-send until you know the first transfer's outcome.

Name mismatch

If the name you entered does not match the name registered on the wallet, the payout can be held or returned. Confirm the exact registered name with the recipient and have support update or reissue the transfer.

Wallet limit reached

If the recipient has hit a daily or monthly cap, or their wallet is at the overnight balance limit, the credit may not post. Ask them to move existing funds to their linked bank account or wait until the limit resets, then check the status.

Unverified wallet

An incomplete-KYC wallet may be unable to receive the payout. The recipient should finish verification in their wallet app, then you can retry if the transfer was returned.

Compliance review

All transfers are subject to identity verification, sanctions screening and local regulations. Coinepay may ask for documents such as the purpose or source of funds. Provide anything requested promptly to keep the transfer moving. Never split a transfer, use a third party, or try to work around checks or reporting.

Debited but not yet received

If your account was charged but the wallet has not updated, do not assume it failed — payouts can be in reconciliation. Check the transfer status first and contact support with your reference before trying again.

Before you send

Confirm the recipient's wallet provider, registered number or ID and exact name, make sure their wallet is verified, and review the rate and fees shown in the app before you confirm. For anything specific to your situation, reach out through support or the Coinepay community, and start your transfer from Coinepay.

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FAQ

What details do I need to send to a NepalPay wallet?

You need the recipient's registered mobile number or wallet account ID, their full name exactly as registered, and the correct wallet provider/network. Confirm their wallet is verified and active before sending.

How fast does money reach a wallet in Nepal?

Transfers can arrive in as little as 10 minutes, but the actual time depends on the payout method and destination. Coinepay shows an estimated arrival time before you confirm, and you can track the status in the app.

What currency does the recipient receive?

Payouts in Nepal are made in Nepalese rupees (NPR). You fund the transfer in your local currency and Coinepay shows the exchange rate and any fees before you confirm.

Why might the payout be held or rejected?

Common causes are an incorrect number or ID, a name that does not match the registered wallet, a reached wallet limit, an unverified wallet, or a compliance review. Check the status and contact Coinepay support with your reference number.

Is there a limit on how much a wallet can receive?

Nepal Rastra Bank sets daily and monthly load limits and an overnight balance cap on wallets, and only fully verified wallets receive at higher thresholds. Ask the recipient to confirm their current limits and verification level in their wallet app.

How to Send Money to NepalPay from Abroad with Coinepay