Coinepay | How to Send Money to Fin (Fonepay) in Nepal from Abroad

If you need to send money to someone in Nepal who uses Fin / Fonepay, Coinepay Global Remittance lets you do it from the app, pay with a local method the recipient can access, and see the exchange rate and fees before you confirm. This guide walks through what you need, how the transfer works, and what to do if something goes wrong.

First, a note on how Fonepay works in Nepal

Fonepay is a Nepal-based payment system. The regulated entity, Fonepay Payment Service Ltd., is licensed by Nepal Rastra Bank as a Payment System Operator (PSO) — it connects banks, wallets and merchants rather than being a standalone mobile wallet itself. In everyday use, a person's Fonepay identity is tied to a registered mobile number that links to a bank account or wallet, and money moves into that linked account.

Because of this, the most reliable way to send money "to Fonepay" from abroad is to ask the recipient exactly how they want to receive it: a deposit to their bank account (the account linked behind Fonepay) or a deposit to a supported mobile wallet. Coinepay supports bank-account deposit, mobile-wallet payouts and cash pickup in Nepal, so your recipient can usually receive funds into the same account they already use with Fonepay. The Nepali rupee (NPR) is the local currency.

What you need from the recipient

Gather these details before you start so the payout lands on the first try:

Full legal name exactly as it is registered on the recipient's bank account or wallet. Fonepay requires the name and registered mobile number to match the underlying account, so a nickname or shortened name can cause the transfer to fail.
Registered mobile number — the Nepali number tied to their Fonepay-linked account or wallet.
For a bank deposit: the bank name, account number and account holder name.
For a mobile-wallet payout: the wallet provider name and the registered wallet number.

Confirm with your recipient which method they prefer. A mobile number alone is an identifier, not proof that a given account will accept a wallet deposit, so checking first avoids a bounced or returned transfer.

Before you begin

You'll need a Coinepay account with identity verification (KYC) completed. If you haven't signed up yet, register with Coinepay and finish verification first. You can manage everything from the iOS app, the Android app or the 24/7 web dashboard. Services depend on your jurisdiction; Coinepay does not serve residents of mainland China or jurisdictions under comprehensive sanctions.

Step by step: sending to a Fin (Fonepay) recipient

Open Global Remittance. In the Coinepay app or dashboard, start a new transfer.
Choose the destination. Select Nepal as the destination country and NPR as the payout currency.
Select the payout method. Pick the method your recipient asked for — bank account deposit for the account behind their Fonepay, or mobile wallet for a supported wallet. If you're unsure which option matches their Fonepay setup, ask them before continuing.
Enter the recipient details. Type the recipient's full name exactly as registered, their registered mobile number, and the bank or wallet account details. Double-check every digit.
Enter the amount. You can usually type either the amount you want to send or the amount you want the recipient to receive.
Review the rate and fees. Coinepay shows the exchange rate, the fee and the final amount the recipient will get on screen before you commit. Review the estimated arrival time shown here too.
Confirm. Approve the transfer. You may be asked to provide the purpose of the transfer or source of funds — this is part of standard compliance.
Track it. Follow the transfer's status in the app from submitted through to paid out. Keep the transfer reference in case you or the recipient need to check on it.

How fast does it arrive?

Transfers can arrive in as little as 10 minutes, but the actual time depends on the payout method and the destination — bank deposits, wallet credits and cash pickup each clear differently, and local banking hours in Nepal can affect timing. The estimated arrival time is always shown in the Coinepay app before you confirm.

How the recipient sees the money

When the payout completes, the recipient sees the funds in the account or wallet you sent to — the bank account linked behind their Fonepay, or the mobile wallet you selected. They can then use that balance through their normal banking or Fonepay app, including Fonepay QR payments and fund transfers, just as they would with any other incoming deposit.

Recipient limits and verification

Accounts and wallets in Nepal have receiving limits and verification tiers set by the provider and by Nepal Rastra Bank, not by Coinepay. As a general example, Fonepay publishes a daily cap applied to QR payments and interbank fund transfers combined per linked bank account. A recipient with a lower verification level, or one who has already hit a daily cap, may not be able to receive a given amount until the limit resets or their account is upgraded. If you're sending a larger amount, ask your recipient to confirm their account is fully verified and within its limits beforehand. For exact Coinepay sending limits, check the amount screen in the app.

Troubleshooting

Wrong mobile number or account number

Incorrect recipient details are a common cause of failed or delayed payouts. If the transfer hasn't been paid out yet, check its status and contact Coinepay support immediately to see whether it can be corrected or recalled. If it has already been paid to the wrong account, recovery depends on the receiving institution.

Name mismatch

If the name you entered doesn't match the name registered on the recipient's bank account or wallet, the payout can be rejected and returned. Re-check the spelling against their official records and resend with the exact registered name.

Wallet or account limit reached

If the recipient has hit a daily or tier-based limit, the deposit may fail or be held. Ask them to wait for the limit to reset or to raise their verification level, then try again.

Unverified or inactive account

A wallet or bank account that isn't fully verified, or whose registered number doesn't match its holder, may not accept incoming transfers. Have the recipient complete their provider's verification before you resend.

Compliance review

All transfers are subject to identity verification, sanctions screening and local regulations. Coinepay may pause a transfer to request more information, such as the purpose or source of funds. Respond promptly with accurate details to clear the review. Never split a transfer, use a third party or provide false information to avoid checks — doing so can delay or block the payment.

Transfer stuck or timed out

Network problems, timeouts and technical failures can leave a transfer pending. Check the status in the app before sending again to avoid paying twice, and keep the transfer reference, date and amount handy if you contact support.

Get help

For anything related to your Coinepay transfer, reach the team through the support page or the Coinepay Telegram. For problems on the receiving side — such as an account that won't accept a deposit — the recipient should contact their bank or wallet provider directly. You can learn more about Coinepay services on the Coinepay home page.

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FAQ

Is Fin (Fonepay) a mobile wallet I send straight to?

Fonepay is a licensed payment system operator in Nepal, not a standalone wallet. Money is received into the bank account or mobile wallet linked behind the recipient's Fonepay identity. Ask your recipient whether they prefer a bank deposit or a mobile-wallet payout, then choose that method in Coinepay.

What details do I need to send money to a Fonepay recipient in Nepal?

You need the recipient's full name exactly as registered, their registered Nepali mobile number, and the bank account or wallet details for the payout method they choose. The name and number must match the underlying account or the transfer can be rejected.

How long does a transfer to Nepal take?

Transfers can arrive in as little as 10 minutes, but the actual time depends on the payout method and the destination. Bank deposits, wallet credits and cash pickup clear at different speeds. Coinepay shows the estimated arrival time before you confirm.

What are the fees and exchange rate?

Coinepay shows the exact exchange rate, fee and the final amount the recipient receives on screen before you confirm the transfer. Review these details on the confirmation screen in the app.

What if the recipient's account has reached its limit?

Accounts and wallets in Nepal have daily and tier-based limits set by the provider and Nepal Rastra Bank. If the recipient has reached a limit or isn't fully verified, the deposit may fail. Ask them to raise their verification level or wait for the limit to reset, then resend.

How to Send Money to Fin (Fonepay) in Nepal from Abroad