Coinepay | How to Pay for AirAsia with a Virtual Card (Step-by-Step)

AirAsia sells both ordinary flight fares and the AirAsia MOVE travel passes — the Unlimited Asean Pass and the Asean Explorer Pass. This guide explains how to prepare, sign in and reach checkout, and what to do if a card payment fails, using a Coinepay virtual card. Coinepay issues virtual cards with an instant card number, expiry date and CVV that you can use for online travel bookings and subscriptions.

What you need before you start

Travel purchases are checked carefully at payment, so set yourself up before you reach AirAsia's payment page:

A registered Coinepay account with identity verification (KYC) completed. If you have not signed up yet, you can create a Coinepay account and finish verification first.
A Coinepay virtual card created in your dashboard, with its number, expiry date and CVV visible. You can manage everything from the Coinepay dashboard or the mobile app (iOS / Google Play).
Enough balance on the card to cover the full charge, including taxes. For example, AirAsia's Explorer Pass FAQ listed a Malaysia price of RM1,188 excluding 8% SST and a Philippines price of PHP14,888 excluding the stated 8% SST after an April 2024 promotion. These are published historical FAQ figures, not confirmed current checkout prices — always check the live price on airasia.com before you pay.
Your real billing details — name, address and country — matching your Coinepay account. AirAsia says the pass payment currency follows your physical location, with no choice of multiple currencies within that location.

AirAsia requires the account and payment to be in the traveller's own name, so use your real identity throughout.

Which AirAsia payment you are making

The checkout differs slightly depending on what you buy:

A flight fare: booked through the normal AirAsia booking flow and paid at the end.
A travel pass: the Explorer Pass adds eligible domestic routes outside your home country to the international routes, while the Unlimited Asean Pass covers international routes. AirAsia's terms describe the pass as a one-off purchase valid for one year, not a recurring subscription.

Note that pass availability can change. AirAsia launched the Asean Explorer Pass on April 25, 2024, and whether a new pass purchase is currently enabled in your market can vary — check airasia.com's pass page for the live offer.

Step-by-step: buying an AirAsia pass

Open the AirAsia MOVE app or go to airasia.com and sign in to an account in the traveller's name.
Select "Asean Pass", then "Purchase". You can also reach it from the homepage pass icon.
Enter the required traveller and pass details.
At the payment step, choose to pay by card. AirAsia's Explorer Pass FAQ lists BigPay, credit cards, debit cards and internet banking as pass payment methods; rewards points cannot be used.
Enter your Coinepay virtual card number, expiry date and CVV, plus the billing details that match your Coinepay profile.
Complete any bank verification (3-D Secure) prompt, then confirm. After a successful payment, AirAsia says you should receive a confirmation email.

If you later want to review the pass, AirAsia places it under account → subscriptions → "Asean Pass", also reachable from the homepage pass icon.

About instalment plans

AirAsia lists credit-card instalment plans for some markets (for example a RM99/month bank instalment option mentioned in the Malaysia FAQ, and instalment plans for Malaysia and Thailand). To use one you would choose "Instalment plan - 0% interest", then "Purchase", select a tenure and enter card details on a third-party payment site, where the issuing bank's terms apply. Instalment eligibility depends on the card's issuing bank, so a one-off card payment is usually the simpler route for a virtual card.

Step-by-step: paying for an AirAsia flight

Search and select your flights on airasia.com or in the MOVE app, then add any bags or extras.
Proceed to the payment page and choose to pay by card.
Enter your Coinepay virtual card details and billing information.
Approve the 3-D Secure check if your bank prompts for it, and confirm the booking.

AirAsia's flight-payment help lists Mastercard, Visa, JCB and American Express, with UnionPay listed separately. Which of these the pass checkout accepts is not something AirAsia spells out, and card acceptance for any given merchant can change. If you are unsure whether your Coinepay card will be accepted, contact Coinepay support to confirm your card details before you buy.

Troubleshooting a declined or failed payment

AirAsia's pass FAQ identifies a "Payment Failed" status and advises checking whether your bank was deducted, signing in again to look for the pass in your dashboard, and contacting AskBo if it is still unresolved. The FAQ does not tie that message to one specific card cause, so work through the common ones below.

Insufficient balance

Confirm your Coinepay card holds enough to cover the full amount including taxes and surcharges — passes add SST, and flight totals add taxes, fees and add-ons. Top up in the Coinepay app and retry.

Billing address mismatch

Enter the exact name and billing address held on your Coinepay account. A mismatch between what you type and your card record is a frequent cause of a decline. Update the details in the AirAsia form rather than inventing an address.

3-D Secure / bank verification

If the payment stalls, your bank's verification step may not have completed. AirAsia's flight help links a "Pending Confirmation" status to possible bank verification, a page timeout or heavy traffic. Make sure you can receive the Coinepay confirmation prompt (check the app notification), then approve it promptly and avoid refreshing mid-payment.

Merchant region and currency checks

Because the pass currency follows your physical location, a mismatch between your location and your billing country can trigger extra checks. Use consistent, truthful details. Do not use a VPN or another country's address to change the checkout — that breaks AirAsia's terms and can cause the payment to fail.

Messages that are not card declines

Some AirAsia messages look like payment errors but are not. The FAQ notes that "You can only have a maximum of 3 active Asean Pass Bookings that haven't been flown yet" can appear on the flight-payment page when you reach the unflown-booking limit — this is a booking limit, not a card problem.

Refunds and double charges

Plan carefully before paying: the Explorer Pass FAQ says purchases cannot be cancelled, and the terms state that pass payments and unused benefits are non-refundable. If you are charged twice in error, AirAsia says to submit evidence through AskBo; it describes a verified refund process targeted for completion within 30 working days. Keep your Coinepay transaction record from the dashboard to support any claim.

Getting help

For questions about AirAsia passes, flights, pass availability or status messages, use AirAsia's own AskBo support and its official FAQ. For anything about your virtual card — balance, billing details or whether your card meets a checkout requirement — reach Coinepay support or the Coinepay community. Services involving virtual assets are not available to residents of mainland China, and some services are not available in every jurisdiction.

Get your Coinepay virtual card: Sign up · App Store · Google Play · Customer support

FAQ

Can I pay for an AirAsia pass with a Coinepay virtual card?

AirAsia's Explorer Pass FAQ lists BigPay, credit cards, debit cards and internet banking as pass payment methods, so a card is accepted at checkout. Enter your Coinepay card number, expiry and CVV with matching billing details. If you are unsure your card will be accepted, contact Coinepay support to confirm before buying.

How much does the AirAsia Asean Explorer Pass cost?

AirAsia's FAQ listed historical prices after an April 2024 promotion — for example RM1,188 (excluding 8% SST) in Malaysia and PHP14,888 (excluding SST) in the Philippines. These are not confirmed current checkout prices, so check the live price on airasia.com before paying.

My AirAsia payment shows "Payment Failed" — what should I do?

AirAsia advises checking whether your bank was deducted, signing in again to see if the pass appears in your dashboard, and contacting AskBo if unresolved. Also confirm your Coinepay card has enough balance, your billing address matches, and you completed the 3-D Secure prompt, then retry.

Can I get a refund if I buy the wrong AirAsia pass?

No. The Explorer Pass FAQ says purchases cannot be cancelled and the terms state payments and unused benefits are non-refundable. For a genuine double charge, submit evidence through AskBo; AirAsia targets completing verified refunds within 30 working days.

Is the AirAsia pass a recurring subscription on my card?

AirAsia's terms describe the pass as a one-off purchase valid for one year, not an auto-renewing plan. You can review it under account → subscriptions → "Asean Pass" in your AirAsia account.

How to Pay for AirAsia with a Virtual Card (Step-by-Step)