Coinepay | How to Send Money to Colombia: Step-by-Step Guide

Coinepay Global Remittance lets you send cross-border transfers to Colombia, with the exchange rate and fees shown clearly before you confirm. This guide explains what you need before you start, the local payout methods you can choose, and how to track a transfer from send to delivery. Colombia's local currency is the Colombian peso (COP), so most payouts are delivered in pesos.

Before you start

You will need a Coinepay account that has completed identity verification (KYC). You can register and verify from the Coinepay sign-up page or the mobile app for iOS and Google Play, then manage everything from the 24/7 self-service dashboard. All transfers are subject to identity verification, sanctions screening and local regulations, and Coinepay may ask about the purpose or source of funds before releasing a payment.

Collect your recipient's details before you begin. Getting these exactly right is the single biggest factor in a smooth delivery, because Colombian banks match incoming funds against their own records.

Full legal name exactly as it appears on the recipient's government ID and bank records.
ID type and number (for example a cédula). These details usually must match what the receiving bank holds on file.
Contact details — the recipient's phone number and address are commonly requested.
The payout details for the method you choose (see below).

Choose a payout method for Colombia

Coinepay supports common local payout methods. Which banks, wallets and pickup points are available depends on the payout partner, so check the live options shown in the app when you set up the transfer.

Bank deposit

Funds are deposited into a Colombian bank account at banks such as Bancolombia, Banco de Bogotá, BBVA or Davivienda. For a bank-account payout you typically need the recipient's full name, account number, account type (savings or current), and their ID type and number. Colombia has no national IBAN format — it is not in SWIFT's IBAN registry — so use the Colombian account number rather than trying to build an IBAN. There is no single nationwide account-number length or branch-code format, so confirm the exact format with the receiving bank or the payout screen.

If a transfer is routed as a direct international bank wire, a SWIFT/BIC code identifies the receiving bank — for example Bancolombia publishes COLOCOBM (or COLOCOBMXXX where 11 characters are required). IFSC, CLABE and US ABA routing numbers are not standard identifiers for a Colombian beneficiary account, though a correspondent-bank detail may occasionally be requested for a particular wire.

Mobile wallets

Colombia's popular mobile wallets include Nequi and DaviPlata, and some routes support Bancolombia A La Mano. For a wallet payout you generally need the recipient's full name and the phone number registered to the wallet, plus their ID details. Note that Nequi does not accept a direct SWIFT transfer from a foreign bank; its international receipts arrive through supported remittance services, so choose the wallet option in the app rather than treating it as a bank wire.

Cash pickup

Cash pickup lets the recipient collect pesos in person through bank branches and retail partners. For this method the recipient usually needs to present the reference number from the transfer and a valid government ID whose name matches the one you entered. Double-check the spelling of the name against their ID before you confirm.

Step by step: send the transfer

Open Global Remittance in the Coinepay app or dashboard and start a new transfer.
Choose Colombia as the destination and select the payout currency (typically COP) and the payout method — bank deposit, mobile wallet or cash pickup.
Enter the recipient details for that method: full legal name, account or wallet number, account type and ID details as prompted. Take care with every field.
Review the exchange rate and fees. Coinepay shows these clearly on screen before you confirm, along with the amount your recipient is expected to receive. Review everything carefully.
Provide any requested information about the purpose or source of funds if asked — this supports sanctions and compliance screening.
Confirm the transfer once the details and the quoted amounts look correct.
Track the status from your transfer history. Every transfer has status tracking so you can follow it from sent to delivered.

What the recipient should expect

Incoming international transfers in Colombia pass through the country's regulated foreign-exchange channels, and banks apply foreign-exchange and anti-money-laundering checks before converting and crediting funds. A recipient bank may request supporting documents or details about the payment's purpose before releasing money, and certain transaction types (such as export proceeds or investment) must be reported with the applicable exchange information.

Some providers require a first-time recipient to complete a declaration (for example a Declaración de Pago) through the receiving bank, and the exact steps differ by bank. Let your recipient know a transfer may need a short action on their side, and that wallet services like Nequi set their own receiving limits on remittances independent of any one transfer.

Troubleshooting

Wrong recipient details

An incorrect account number, the wrong account type, or an ID that does not match the recipient's bank records can stop a deposit from landing. Check every field with your recipient before sending. If you spot a mistake after confirming, contact Coinepay support as soon as possible.

Compliance review

Because transfers are screened against sanctions lists and local rules, Coinepay or the receiving bank may pause a payment to request documents such as the purpose or source of funds. Respond promptly with accurate information to help the review finish. Coinepay does not serve sanctioned persons or jurisdictions under comprehensive sanctions.

Delays

Missing declarations, payment-purpose details or requested supporting documents are common reasons a recipient bank holds funds before release. An inactive, blocked or embargoed account will not meet a bank's conditions for receiving a transfer. Keep an eye on the status tracker and act on any request shown there.

Returned transfers

If a payout cannot be completed, funds are typically returned. As an example of bank practice, Bancolombia says an international giro not claimed within 60 calendar days of arriving at the bank is returned to the bank abroad. If your transfer is returned, check the status notes and reach out to support to correct the details and resend.

Get help

For questions about a specific transfer, available banks and wallets, or a compliance request, contact Coinepay through the support channel or Telegram. You can review rates, fees and status for every transfer in the app before and after you confirm.

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FAQ

Does Coinepay support sending money to Colombia?

Yes. Coinepay Global Remittance supports transfers to Colombia with payouts in Colombian pesos. You can choose bank deposit, a mobile wallet such as Nequi or DaviPlata, or cash pickup, subject to the options shown in the app for your route.

Do I need an IBAN to send money to a Colombian bank account?

No. Colombia has no national IBAN format and is not in SWIFT's IBAN registry. Use the recipient's Colombian account number, account type and ID details. For a direct bank wire, a SWIFT/BIC such as Bancolombia's COLOCOBM identifies the receiving bank.

What details does my recipient need for a mobile wallet payout?

For wallets like Nequi or DaviPlata you generally need the recipient's full legal name, the phone number registered to the wallet, and their ID details. Choose the wallet option in the app; Nequi does not accept a direct SWIFT transfer from a foreign bank.

Why might my transfer to Colombia be delayed or held?

Incoming transfers go through foreign-exchange and anti-money-laundering checks. A bank may request a declaration, payment-purpose details or supporting documents before releasing funds. Incorrect account details or an ID that doesn't match bank records can also cause a hold.

What happens if the transfer can't be delivered?

It is typically returned. As one example, Bancolombia returns an international giro to the sending bank abroad if it is not claimed within 60 calendar days of arrival. Check the status notes and contact Coinepay support to correct details and resend.

How to Send Money to Colombia: Step-by-Step Guide